Emirates counter at JFK - New York
JFK - DXB
Saturday, May 31, 2008: We arrived at JFK at 8:00 p.m. an hour later than scheduled arrival, but in plenty of time for us to get our luggage from Delta’s Baggage claim in Terminal 3. For $3:00 I was able to secure us a trolley to help transport our bags to the Air train and onto Terminal 4 which is the International flights terminal. At terminal 4 we had to find the Emirates counter for check-in. It was busy but the lines were moving steadily. Soon we were able to check in our larger bags retaining only the carry-on bags as we were going to spend the night in Dubai.
After check-in was done, we decide to go to the service counter to get our hotel voucher for Dubai: the representative at the counter tells me that our tickets are not eligible for hotel vouchers because only certain classes qualify. I was totally shocked and dumbfounded because two months ago when I had booked and paid for our tickets. I had spoken to two individual reservations associates from their New York offices, both of whom had confirmed that we would spend a night in Dubai and that we should get the vouchers in New York upon check in.
In line at Dubai International Airport waiting to go through passport control and get exit visas issued.
I was beside myself with frustration, I, told the guy at the counter who was looking at me as if I had dropped from the sky, that I had spoken to 2 separate representatives both of whom had assured me of the hotel in Dubai (O, the guy was called Michael).
Michael insisted our tickets did not have the class of JXYZ which were the classes eligible for the voucher, he went ahead and printed the terms of my ticket and a receipt (both of which I had of course, this just fired me up). I have a little child whom I can not have spend more than 12 hours on the floor in the terminal of an airport - especially Dubai since there are no beds, lol!. I would not have bought the ticket knowing I would be spending as much time of the night with my seven-year-old daughter (soon to be eight) in the airport terminal. I did not have extra money to pay for accommodation let alone a visa for Dubai, which would be a problem to get without prior arrangements. Michael and I went on with this back and forth until his colleague agreed with me that the reservation reps should not have told me I had a voucher if I did not have one. Michael finally issued the voucher and asked me to send them e-mail upon my return so they can investigate the issue.
Bus transfer from the plane to the terminal
By this time the line behind me had grown bigger and one of the elderly guys behind me shouted at Michael telling him to show some sort of empathy if nothing else (talk of people with no service orientation).
Dubai airport terminal
It was now 9:47 p.m. when we left the service counter to go to the food court. Desire was complaining of hunger so I, bought us each a bowl of potato soup and bread and a cup of tea each: We were more relaxed by the time we went through the last security check to board the flight the flight departed as scheduled. The service on this flight was incredible. We arrived in Dubai the following night (June 01, 08) at 8:45 p.m. local time. We hurried through to passport control and got our visas to exit the airport. We then headed to the Millennium Hotel counter where we would be directed to the hotel shuttle. The hotel representative met us immediately and had us sit in the waiting area until the shuttle returned from the hotel - the shuttle run every thirty minutes to and from the airport. The wait was not long before we were escorted to the shuttle that took us directly to the hotel. The hotel was ten minutes away.