Arrive on the Big Island - NOT Maui as listed

Kailua Travel Blog

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Please disregard the reference to the island of Maui on the City location above.  For some reason, the website isn't allowing me to add Kailua-Kona (on the Big Island of Hawaii) using the correct coordinates.  My apologies.

Arrived on the Big Island with no bags as anticipated, but what we didn't expect was the overwhelming amount of kick*&! customer service we received from Hawaiian Airlines when we got there.  They already knew the inept Deltoids in Atlanta and Honolulu weren't able to route our bags correctly and were already working to get them on the last Aloha flight to Kona.  WOW!  We eventually received a call later that night that our bags had indeed arrived and they were going to courier them to us.    And sure enough, about an hour after the call, Hawaiian Airlines had a cargo van arrive with all of our bags.  <BIG sigh of relief>  We were so thankful we didn't have to make another trip to the airport that we rewarded the baggage agent at Hawaiian with a huge delivery of fresh flowers the following day as a big thanks.  Talk about going above and beyond - she did!
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photo by: shadowflower