Waterside Hotel Inverness (Scotland)

The Waterside Inn in Inverness put us in a room right over their big event hall for two nights when it had scheduled VERY LOUD parties directly under our room. Our grown daughters occupied a room with a window on the courtyard and they too were disturbed by rowdy party-goers spilling out into the patio right under their window in the wee hours of the morning.

After our first night of almost no sleep, we asked the management kindly if they could move us to rooms farther from the venue (we saw that they were setting up for another party). They flat-out refused. My husband then asked if they would try to help us find other rooms in other hotels (although we had prepaid for our stay, we were desperate), but they said they wouldn't do that either. We looked for other accommodations on our own, but it was a busy weekend in Inverness and every other place we saw was full. So we were stuck.

We had to suffer through another night of the exact same thing (the bass from the music both nights was so loud that our room actually vibrated with the sound – I am not kidding). Needless to say, we were very upset the next day.

It seems to me to be a breach of decent hospitality for the Waterside (or any hotel) to assign guests to rooms above a venue that they are not attending. And it is the height of rudeness to refuse compassionate assistance or reasonable alternatives when guests are clearly distressed. So be warned: the Waterside is definitely NOT a suitable or desirable booking on weekends (or maybe not at all).