US Airways Carrier

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Phoenix, Arizona

US Airways Carrier Phoenix Reviews

cotton_foam cotton_f…
316 reviews
excellent customer service! Oct 19, 2013
Ground Staff: Friendly and Helpful

I like their friendliness. I was gently asked if I needed help when I was printing out my ticket. I noticed they smile a lot!

In-flight Staff: Professional and Respectful

Besides looking very professional in their uniforms they are also well-mannered. I did not get those intimidating tone of voices especially when they ask to turn off all electronic devices. Like the ground staffs they too smile a lot. I was welcomed nicely as soon as I boarded the plane. I also see them helping other passengers to load their carry-on bags into the baggage compartments above. The stewardess who was serving drink had even to bend down when she spoke to me to ask what kind of drink I want. To me that is a very kind gesture.

“On Call” Customer Service Agents: Efficient and Kind

I had to call their 1800 number to change the date of my return flight and my call was entertained right away. She explained to me about the penalty which might entail as a result of the changes. She also talked in a slow manner so I could understand her. Also, she answered all my questions; my itinerary was immediately rearranged and before I hanged up the phone she made sure I understood all fees as a result of rebooking my return flight. She did not hang up the phone until she was sure I receive the email message about my revised itinerary. I call this efficient service!

The air craft we boarded in has a wide passageway. I hate tight passageways. On my flight back to California I had enough room or space for my feet, of course I was seated next to the emergency exit.

All those four flights I had with them were smooth – no scary touchdowns!

All flight schedules were on time. Luggage pick up was quite fast.

I will definitely fly with US Airways again! In my opinion US Airways has the best customer service among all other US airline carriers. I was so satisfied with their customer relations that I signed up for their Frequent Flyer Program!
glad I didn't need to use it! :D
in flight Wi-Fi service with a min…
3 / 3 TravBuddies found this review helpful/trustworthy
cotton_foam says:
yep! :))
Posted on: Jan 02, 2014
vances says:
Remember it is American Airlines now!

Posted on: Jan 02, 2014
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Fitnessguru729 Fitnessg…
131 reviews
US Airways Carrier May 20, 2013
I had to take a trip to the east coast and I went with US Airways out of Phoenix flying into JFK Airport in New York. I really enjoyed the boarding procedures as it all went very smooth. I sat coach on the way out to New York. The inflight crew were friendly and professional. On the return I was fortunate enough to sit in first class back from New York to Phoenix which was a first time experience for me on this carrier. The first class seat was large and comfortable and the service was outstanding. The first class flight attendant was a great one. He was constantly checking on everyone and the dinner and dessert was very good. Two thumbs up for US Airways this time around!
US Airways Arizona Cardinals Plane
wing shot
First Class Cabin
1 / 1 TravBuddies found this review helpful/trustworthy
sunfirejamie04 sunfirej…
6 reviews
Us Airways Sep 11, 2012
I have flown US Airways quite a few times. The airline used to be nice. US Airways is now so-so. The rates have gotten quite expensive and some of the aircraft are out dated. The airline's hubs suck (especially Philadelphia airport). Almost all of my flights have been delayed (which has caused me to nearly miss connections) or cancelled. I wouldn't recommend the airline. Fly southwest airlines.
kingoftheicedragons kingofth…
83 reviews
Good Major Airline Mar 13, 2011
It seems that US Airways rates low down on people’s lists of airlines to fly with, and even the worst for some people. However, of the major airlines in the United States, this is my favorite. The service was friendly and professional. We had very minimal delays, if at all. Our luggage arrived at our destination at the same time we did. The pilot did an excellent job of landing the plane—among the smoothest landings ever.
1 / 1 TravBuddies found this review helpful/trustworthy
Africancrab Africanc…
777 reviews
PHX-JFK-PHX on US Airways Nov 25, 2009
I have reviewed US Airways before. In January this year I flew US Airways to Amsterdam to attend a Ne Year's Eve Travbuddy Meet-up and I was impressed by the level of service not to mention the great price I paid.

This time I flew with them again from Phoenix Sky Harbor to New York's JFK to pick up my daughter. The reason I'm writing about this trip particularly is because I was dumbfounded and flabbergasted b the fact that I was being charged an extra $15 for a window seat that I had originally been assigned when I made my online booked.

I had called the night before to reconfirm my flight and spoke to a Jeremy who confirmed my seat and Desire's one way return flight as well. At the counter at Sky Harbor, the lovely lady behind the counter looked at me straight faced and told me the same thing three times like I was stupid "Ma'am you can have a window seat for $15, we now sell our window seats as priority seating"

Well "why was I confirmed online" I asked

"I don't know why they would have told you that Ma'am" she replied. By this time, I could tell I was fighting a loosing battle. I went ahead and told her I was a premium frequent flyer to which she immediately responded by puling up my details in her computer. With a changed expression n her face, she tells me "Ma'am if you can stop at the desk at the boarding gate about 9:25 am, you might be given a priority seating if they are not sold out"

That was better than nothing, I smiled at her and she gave me my boarding pass giving me directions to my gate. As I turned to walk away, she smiled again and said "Ma'am if you go straight to the gate desk, you can get the window seat". I bowed half way in gratitude and walked away.

The security gates were busy: this is the international terminal at Sky Harbor so I had to wait in line for my turn. The lines moved smoothly, soon I was passed security and onto the gate. I did not go to the gate immediately, I went to Starbucks for coffee and a cheese danish (both heavenly for this time of morning). After about 25 minutes, I finally made my way to the desk; the smiling service provider behind the desk goes "Ma'am how is it that I can help you" I asked for a window seat, he made a grimace, then turned up and said, "I have one, lets get it for you before someone else takes it". With that I was set with a window seat on aisle 13 which is by the engine.
Our flight US Airways flight A320
line of flights waiting to take of…
line of flights waiting to take of…
1 / 1 TravBuddies found this review helpful/trustworthy
Africancrab Africanc…
777 reviews
Best deal to Europe Nov 25, 2009
I flew US Airways to Amsterdam to attend the then very popular New Years Eve Travbuddy Meet-up: I must say I did not even know that they had International flights to Europe until my travel consultant Malcom told me I could save $400 by using an "American Carrier". I went from a $920 ticket on British Airways to a $435 on US Airways return to Amsterdam. Now I must say initially I did not know what to expect because my perception of the airline was that it was domestic. If it was anything like Delta, I was not expecting much, however the ticket cost posed more questions about the quality of their service.Nontheless I traveled at a much lower cost than I have ever traveled to Europe from the United States during peak travel season. I have always flown the more reknown international carriers like British Airways, Air France, Lufthansa, Emirates, Cathay Pacific across the Pacific. I was pleased with the service for the price I paid. By the way, the International segment of the flight was ontime: no I take that back, it took off a few minutes before the scheduled departure time and everyone was on board. The domestic segment out of Phoenix to Philadelphia however was 30 minutes late.Watch out for the deomestic part of the flight if you are connecting on an International one, I would give myself enough time (at least a two hour connecting time to be safe). Besides the security lines for International travel are such a hassel even if you have only a carry-on.
US Airways flight
Sky Harbor Airport, Phoenix
andyjsw says:
US Airways were good for me, flying to Reno from New York via Phoenix with no delays or problems, friendly crew and more leg room than average and they let people check hand luggage, because there was not enough room on the plane. However $7 for a can of beer is a but of a rip!
Posted on: Sep 16, 2012
tirsomaldonado says:
US Airways suck! :) on the way from Barcelona to San Francisco they made me lose my connecting flight in Philadelphia after being 6 hours late. And believe ir or not, we had to refuel in a military airport in Canada! we had no fuel to get to Philadelphia!!!! and now I am stuck at the airport with a 2 hour delay on the way back! US airways is the worst airline. The guy in customs told me that they are always late in international flights! amazing! The worst thing is that I will miss my visit to the doctors to see my future born child! shit shit shit!
Posted on: May 09, 2010
Africancrab says:
Now that must have been frustrating for you indeed, sorry to hear you had a bad deal with them. Did they finally pay back with some compensation for your time? No kidding I can't imagine anyone would not be annoyed. I shall keep my fingers crossed for a good experience always. Thanks for sharing.
Posted on: Nov 25, 2009

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