10 Jalan Rembia, Kuala Lumpur, Malaysia
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Travellers Palm Kuala Lumpur Reviews
Good price, rude staff May 26, 2011
The place is located in the Bukit Bintang area and is therefore surrounded by a range of shopping centres, restaurants and nightlife.
I chose this place because of its affordability. I suppose the price is good for what you get, however I did not appreciate the rudeness of the woman who owns the place.
I my experience, the hostel owner should accommodate their guests and the phrase "the customer is always right" springs to mind. This woman would always be in a filthy mood and was only friendly on her terms. I remember one morning waking up early and I needed to ask a question about the length of my stay.. she had clearly just woken up and when I asked her the question she went through the roof and absolutely tore my head off. Absolutely disgusting...
I would still like to give the place a fair review however. The other staff were very nice and the place was very pleasant when she was not around. The garden patio was good for relaxing and I had no real complaints about the bedrooms or the bathrooms. They also had a TV in the common area and a range of books that the guests could read.
The place is not for party goers and she locks the hostel up pretty early. Each guest is given a 2 keys and the front gate is locked all day. Good for safety but a little tedious at times. I remember once some people came back late and she shouted at them the next morning for apparently making the floorboards squeak...
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