The Spencer Hotel
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The Spencer Hotel Chautauqua Reviews
Beware – Cancel and still pay IN FULL - $0 Refund Jul 31, 2009
Made a reservation at The Spencer Hotel by telephone, 3+ weeks before planned stay, and several days later (3 business days) we had to cancel. Guess what, our credit card had been charged for the full amount ($850) and it’s NOT coming back! Supposedly this is "like other resorts" although I can't find one that has such a “cancellation” policy. Not only is this an absurd “policy”, it was not mentioned until well after they took our money.
Even more unbelievable, the owner and staff explicitly and repeatedly advised us to commit insurance fraud! Both verbally and in writing, we were advised to contact Travelex Insurance, buy insurance under the false pretense of ignorance that we had already canceled, and then soak THEM for the money that The Spencer Hotel had just pocketed.
I even offered to pay them a 25% penalty fee for “holding the room” a crummy 3 business days, but that was not good enough for them. You see, times are tough and they need all the money they can get. This hotel may or may not be a nice place to stay… but I definitely wonder… if they have such a severe and unyielding attitude toward prospective customers, how do you get treated while you’re there?
Final comment: I know I’ll never make another hotel reservation without first being provided a clear and fair cancellation/refund policy.
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The Spencer Hotel Overview
The Spencer Hotel has earned the historical landmark distinction. Renovations of The Spencer began in 1997 and were completed in 2002 for the historic landmark distinction. As the Grande Dame ages it continues to improve its physical ambiance while providing guests with all the modern amenities and conveniences that our 21st century requires. Wireless internet, cable television and vcrs, telephones, central air conditioning and heat, an elevator, daily housekeeping services, theater style projector, luxurious linens and down comforters on comfortable mattresses, iron and ironing board, hairdryers, and outside services such as transportation and laundry services are available for guests. All rooms were decorated by local artists to depict the lives of, or scenes from, the works of famous authors. In many cases, hand painted murals grace the walls, floors and ceilings. Guests will also find faux finishes and yards of English lace in addition to custom made drapes, dust ruffles and lampshades. The parlor and dining room have Strauss crystal, oriental carpets and beautiful Victorian antiques. An elevator services all four floors. Four floors of porches grace the front of the hotel appointed with Victorian sofas, chairs and rockers overlooking the famous amphitheater.