The Beloved Hotel

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Average rate: $172 - Hotel class: 4.5 stars
Condominio Playa Mujeres, Isla Mujeres, Mexico

The Beloved Hotel Rates and Deals


The Beloved Hotel Isla Mujeres Reviews

caymanjim caymanjim
16 reviews
The bar has been raised on "all-inclusive" in Cancun! Mar 13, 2012
The Beloved Hotel 2/20/2012 – 2/26/2012

I stayed at “the Beloved Hotel” from February 20 – 26, 2012 with my girlfriend Tamara to celebrate her birthday and spend some much needed time someplace warm…

From the time we arrived, where we were greeted with sparkling wine and a cool towel to refresh ourselves to the breakfast they prepared for us at checkout (at 5:30 AM that they had waiting in the lobby for us, we had an early flight out of Cancun), we were treated like “rock stars”. I have stayed at many all-inclusive resorts in the past, and a couple in Cancun, but they have truly “raised the bar” for all-inclusive, and especially in Cancun, MX.

We had booked a “junior swim-up suite” and the room is very large, beautifully furnished and appointed. The bathroom was very chic with vessel sinks and granite / marble everywhere actually as an architect by trade, the amount of marble throughout this resort, is incredible, walls, floors, countertops, exterior, interior… it’s used everywhere, and very well done, but more on that later…). The shower was huge with a rain shower head and wall sprays as well.

The bed was super-comfortable, the turn-down service very nice, and the housekeeping staff very attentive and helpful. The room comes with a mini-bar and is re-stocked daily, tell them what you want or don’t want and they will take care of it… The coffee machine in the room was a “Bodum” French-press nice touch, but if you like it strong, make sure you get extra coffee pouches). The room was awesome!

The beach was excellent, a great swimming beach and the beach staff works their butts off for you. You need something, a chair moved, etc… they are right on it. The staff here is AMAZING! I highly recommend paying the $45 USD to reserve a cabana for a day with the round lounging bed. They include a bottle of sparkling wine very good), and a personal server to attend to your needs… well worth it! besides the sun is intense, and the shade is very welcome.

The pool by our swim-up suite was very nice, and was shared with the other rooms on the first floor of our building, and had an in-ground hot tub at each end to use, Very nice. The pool was not heated, but it’s right out side your patio, and the Mexican sun warms it quite well. The main pool by the “Isla Grill”, which is the pool-side outdoor restaurant and bar for lunch and dinner was heated, had a nice hot-tub and a swim-up bar. Sebastian, the bartender was awesome!

Its right at the beach and the lounging beds (NO plastic chairs, all nice wood loungers, and beds with thatched min-paylapas for shade)… are a great way to spend the day. The pool-side and beach servers (Alfredo! the BEST!) will bring you lunch, drinks and snack from the beach-side grill or the “Isla Grill” all afternoon. I highly recommend the wood fire pizza, the steak or shrimp skewers, and especially the grilled catch of the day, the ceviche’ or the octopus salad! AWESOME food! Oh, and all the liquor is top shelf, premium international brands, they got it all!

The outdoor “Lupita Lounge” in the evening is something to really enjoy, totally laid back with fine furniture and lounging beds in an outdoor tropical oasis with free-form fabric roofs and awesome lighting. They had a DJ (not loud, very laid back, “chill-out” music) and/or a live performer (flutist, saxophonist) each night. Very laid back and relaxing, and they were open to 12 AM each night.

They also had fresh, really good sushi made to order at the bar, really excellent! Guillermo, the head bartender is fantastic and very knowledgeable. I highly recommend taking part in the tequila tasting they do on Tuesday evenings (extra $35 USD/per), very good and we tried some serious top-shelf tequilas (some were upwards of $200/bottle)! Not bad! Guillermo ran the tasting the night we were there, but he said it is normally done by the manager. I think Guillermo did an excellent job!

The only buffet is for breakfast at “Aroma” was fabulous, fresh food… great service, and a large variety. One thing to understand… this place is SERIOUS about the food they serve, high quality, very flavorful, interesting and diverse. We attended a “tasting party” with the resorts head chef one evening to sample various dishes centered around a single ingredient (the night they did it, the ingredient was “peanuts”) and I must say it was impressive, and we were able to meet the chef, and talk with him about the dishes and the food overall at the resort. Very nice!

There are three choices for dinner, all ala carte’ and you have to dress for dinner, please check the resort web-site. It is a classy place, and the over-all feeling and vibe is one of elegance and class. I dig it! Anyone of them is a good choice, although I liked the “Isla Grill” in the evening for dinner, they had an excellent menu and wonderful service. The outdoor location near the beach and pool is very nice in the evening. “Lupitas” restaurant adjacent to the lounge is indoors and serves very fine, traditional Mexican cuisine. I liked it! Also “Aroma” which has both indoor and outdoor seating has an excellent menu.

I think, besides the great food, location, BEAUTIFUL property and buildings… the one thing, and most important is the staff and the high level of service. This is not some big, mega-resort. This is truly a smaller, boutique style hotel. You can walk around the grounds during the day, and you fell like you are the only ones there. When we were there, they were 90% booked, but we felt like we owned the place… We had one very, small issue with our room, and after discussing it with the manager… the issue was “resolved” beyond our wildest expectations! I cannot divulge what they did, as I am sworn to secrecy on this matter, but suffice to say… we were “rock stars” for the remainder of our stray!!! :{)}

The Beloved Hotel… ROCKS! Staff, Staff, Staff… Service, Service, Service! Food, amazing and fresh, drinks excellent, the property itself (as an architect by trade, I have a bit of knowledge on this) is absolutely AMAZING and beautiful! Very modern and chic, very CLEAN and immaculately tended to. They have raised the bar!

Oh, and very family, and kid friendly. We do not have children, but they have an extensive and pretty cool Kid’s play area with a pool, with a slide and water features and very accommodating! Watching the kids at the swim-up bar with their parents ordering kiddie cocktails and “virgin” versions of the drink the parents were ordering was really funny, I am sure the bartender, Sebastian agrees… they kept him busier than the adults.

But, this is a great place for both couples and families, it’s not too big to be alone if you want, and when your there you feel like it’s all yours… You gotta consider this place if you are going to Cancun! Done!
the "rock star" view!
coffee bar in room
kickin' bathroom
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The Beloved Hotel Overview

The Beloved Hotel Playa Mujeres All Inclusive is located near the beach in Playa Mujeres and close to Playa Mujeres Golf Club and El Meco Archaeological Site.

Resort Features.
This property is all inclusive. Rates include meals and beverages at on-site dining establishments, taxes, and gratuities (tips). Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. This Playa Mujeres resort has a private beach. Dining options at The Beloved Hotel Playa Mujeres All Inclusive include 4 restaurants. A swim-up bar is open for drinks. Room service is available 24 hours a day. Recreational amenities include 3 outdoor swimming pools. Also located on site are a children's pool, a health club, a spa tub, a fitness facility, and a children's club. The property's full-service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 5-star property has a business center and offers small meeting rooms and limo/town car service. Complimentary wireless Internet access is available in public areas. This Playa Mujeres property has event space consisting of a conference center and conference/meeting rooms. For a surcharge, the property offers a roundtrip airport shuttle (available on request). Wedding services and tour/ticket assistance are available. Guest parking is complimentary. Additional property amenities include a marina, a concierge desk, and multilingual staff.

109 air-conditioned guestrooms at The Beloved Hotel Playa Mujeres All Inclusive feature private spa tubs and minibars. Balconies offer beach, ocean, or pool views. Beds come with premium bedding. All rooms include separate dining areas along with desks and sofa beds. Bathrooms feature separate bathtubs and showers with jetted bathtubs, handheld showerheads, and rainfall showerheads. They also offer double sinks, makeup/shaving mirrors, and designer toiletries. Wireless Internet access is complimentary. In addition to laptop-compatible safes, guestrooms offer cordless phones with voice mail. Televisions have premium cable channels, free movie channels, and DVD players. Also included are CD players and coffee/tea makers. A nightly turndown service is offered and guests may request wake-up calls.


Advanced reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed


Advanced reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed. Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

The Beloved Hotel Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Tennis Courts
  • Housekeeping
  • Conference Room(s)
  • Currency Exchange
  • Medical Assistance Available
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Mini Bar
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • CD Player
  • DVD Player
  • Private beach
  • Laundry service
  • Shops
  • Excursions
  • Beach (Direct Access)
  • Tennis Courts (outdoor)
  • Desk
  • Direct dial phone
  • Ticket Service
  • Wheel Chair Access
  • Salon
  • Fitness Facilities
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Steam Bath
  • Beauty Salon
  • Body Treatments
  • Facial Treatments
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Spa/Jetted Tub
  • Child Pool
  • Pool Outdoor
  • Kids Club
  • Highchairs
  • Poolside Bar
  • Designated Smoking Area
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Shoe Shine
  • Free Parking

Check The Beloved Hotel Rates and Deals

The Beloved Hotel Map
Value: Location:
Cleanliness: Amenities:
Bed: Bathroom:
1 review - $107
6 reviews - $65
Isla Mujeres
photo by: Shunya