Sun Suites Hotel Cumming - Reviews - Cumming

Completely miserable stay!! I couldn't believe it! The hotel is in a great area with great views and very well kept. But thats where the compliments quickly end! There is no such thing as mid-week restocking or end of the week house keeping, prepare not to relax but feel like you're still at home! Lack of security and water pressure. Curtains fall off the track and the lighting in the hotel rooms suck! Dingiest bathroom I have ever seen! The staff is friendly for the most part but if you plan on checking out in the early hours of the morning, check into a different hotel, there is no staff on the premises from 9pm-7am! Completely ruined our schedule to get home to South Florida before 5pm to pick our dogs up from a kennel.

THIS IS NOT THE PLACE FOR VACATIONERS.

I travel often for business and stay in hotels frequently because of this. Even though the reviews I read about Sun Suites in Cumming, GA were negative, I took a chance and booked two nights. I was in Cumming, GA June 30, July 1, and July 2 of this year. I should have taken the poor reviews to heart and found other accomodations. The shower did not work. There were crawling bugs in the bathroom and flying bugs in, and around, the bed. When my grown daughter called the front desk to discuss a problem, the "manager" was rude. I called the lady back to see why she had treated my daughter with such discourtesy. The lady hung up on me! When I called back to try once more to straighten out the mess, she hung up on me again! I walked to the office to talk to Betty in person. She was hostile and threatened to call the police to escort me off "her" property. I did not deserve this treatment; nor have I ever met with this level of unprofessionalism from someone in the service industry. This lady, Betty, claimed to be the manager when I asked to speak with someone in authority. If she is, indeed, in a management position, Sun Suites is being very poorly represented. Betty has the business sense of a cantaloupe, and the social skills of one of Mike Vick's pit bulls. I will NEVER stay in another Sun Suites. The non-working shower and presence of insects I could have stomached; but the rude behavior of "management" was enough to convince me that Sun Suites does not care about customer service.