Sportura travel agency

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Maastricht, Netherlands

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Sportura travel agency Maastricht Reviews

jarno_leijen jarno_le…
13 reviews
make sure you never do business with sportura Mar 12, 2010
In this review I would like to begin with the special story we had with our travel agency Sportura. We booked a trip for 11 persons to a specific accommodation in the village Risoul. We received a confirmation. We start to collect the money. Two weeks later we called for some details. They tell us the trip is booked by another group and they paid sooner than we did, so they got the accommodation… Sportura comes with an alternative location… in Saint Sorlin d’Arves, a totally different area and the accommodation is 2 stars instead of 3 stars. We searched for a better alternative in Risoul and we found it. It was OK for Sportura. 2 Months before departure we added a person to our group. No problem at all. 3 weeks for departure we exchanged two persons. Everybody is thrilled to go to Risoul. Just one week before departure: we got an email with the message the trip is overbooked. No apologies, just an alternative. Again in Saint Sorlin d’Arves. This time a chalet. How can it be that the first alternative got overbooked? I can’t! Only when this is the policy of the company Sportura. I called Sportura 4 days before departure. I was really pissed off! They didn’t want to give me an answer on my question: how could this happen? Cowards! Finally we could live with the alternative. We only want some financial compensation. So I tried to bargain a little. I asked for more alternatives, maybe better than we got till so far. Sportura offered some worse alternatives. I told them we taking the first alternative in Saint Sorlin d’Arves. Only Sportura thought we didn’t want the first offered alternative anymore at all. So the trip was free to sell. First we had a perfect trip and so we had nothing left. No trip at all! A part of the trip was already sold… the bus trip! After a long day of stress and phone calls we were back to the begin, a bus trip and a accommodation in Saint Sorlin d’Arves. I again asked for a financial compensation for all the things that went wrong from their side. The amount of the invoice was over 5300 euro’s. I asked for a discount of 510 euro. Not yet 10%! Their reply: a discount of 1,36% discount. They must be f*cking kidding me. I told them I found it offensive, but they wouldn’t go left or right. What a f*ckers! I think it’s normal we got a discount of 10%. I work as an account manager. If we do something wrong, we give a discount of at least 10%...

OK Friday the 12th of March, day of departure. Our departure was from Amsterdam. After that we had to pick up people in Utrecht. There were to much persons booked on the two busses. Our first thought: we have to leave the bus, coz we were booked last. Gladly, we were at the list. Sportura forgot the arrange a third bus. A group of 25 persons had to wait for 3 hours for the third bus… After a bustrip of more than 18 hours we arrived in Saint Sorlin d’Arves on Saturday at 09:30 am. We called the owner of the chalet if we could check in earlier. “No, check in from 17:00 p.m.” Ok, sound friendly. We dropped our luggage in a depot of Sportura. We start to arrange our boardinggear and liftpasses. So we could snowboard for a few hours. Most of the group was at the chalet at 17:00 p.m. ready for check in. The owner, Mr. Christofe, needed the whole group there. Sorry some are on the slopes at that time. He waited 30 min. and than suddenly it was ok to check in with a part of the group… We had to pay a 1000 euro’s cash as caution money. I had a deal with sportura that I could leave my credit card details instead of 1000 euro’s cash. The owner wouldn’t check us in before he received the money. No way we were paying the 1000 euro’s. “no 1000 euro’s, is no chalet for you!” At the end the owner of the chalet and the president of Sportura committed a phone call and we didn’t have to pay the caution money by cash… No good start of a holiday: long bustrip and a lot of stress over caution money! My holiday started Sunday the 14th of March, after a few beers and a decent sleep :)
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