Solace Hotel Santiago

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115 Monseñor Nuncio Sotero Sanz de Villalba, Santiago, Chile

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Solace Hotel Santiago Reviews

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111 reviews
5* hotel with fabulous rooftop pool and terrace. Jan 22, 2017
Once again adopting our “splurge occasionally” travel style, my wife and I spent our final night in Chile at the 5* Solace Hotel Santiago.

We had spent the rest of our time in Chile in moderately priced apartments and guesthouses and had made a decision to splash out on a final night of luxury. I skimmed through the various 5* hotels on Booking.com and settled upon Solace Hotel after being seduced by photos of its rooftop pool with breathtaking views of the Sky Costanera tower against a backdrop of the snow-capped Andes. It didn’t disappoint, but more of that later…

We paid £114 ($US 143) for a Superior Twin Room (all the Doubles had been booked) with breakfast included. As foreign visitors to Chile, we were exempt from paying an additional 19% VAT on the room price. All foreign visitors are exempt from this charge, subject to meeting certain criteria (staying in the country for less than 59 days, paying in US Dollars and presenting your migration card when checking in). We therefore paid our bill in US Dollars at the time of checking out.

Location

Solace Hotel Santiago is located on Monseñor Sotero Sanz in the ultra-modern and upmarket Providencia area of the city. The area around the hotel is filled with glass-fronted office blocks, opulent shopping malls, boutiques, sushi restaurants, wine bars, chocolate cafes…

It is conveniently located just a minute’s walk from Pedro de Valdivia metro station on the extremely useful red line. Take exit B from the station to arrive almost outside the hotel.

Two stops east along the metro line brings you to Tobalaba station (just a short walk from the Costanera Center and Sky Costanera tower), while 3 stops west along the line brings you to Baquedano station (a short walk from the bustling Bellavista district where we tended to eat most evenings during our earlier stay in Santiago).

We arrived here having spent a few days in the coastal city of Viña del Mar. Our bus arrived at Alameda bus station and we connected to the metro at the adjacent Universidad de Santiago station. From there, it was 12 stops east along the red line to Pedro de Valdivia station, followed by a very easy walk (even with heavy suitcases) to the hotel.

If you are arriving from Santiago airport and want to use public transport, catch an airport bus (operated by Centropuerto and Tur-Bus; 1,700 CLP / £2.15 per person) to either Pajaritos, Estación Central or Los Heroes (all on the red line) and connect to the metro from there to Pedro de Valdivia.

At the end of our stay, we decided to take a taxi to the airport rather than battle through the rush-hour crowds on the metro with our heavy luggage. Experience had taught us that during rush-hour, there was scarcely enough room for passengers to stand comfortably on the metro, let alone passengers with large suitcases! We booked a taxi through the hotel’s reception and paid the receptionist (24,000 CLP / £30). We left the hotel at 4:30pm on a Friday afternoon, for an 8:00pm flight. A journey which would usually take around 20 minutes, took over an hour during rush-hour. The journey fell into two distinct parts; a frustratingly slow crawl through bumper-to-bumper traffic on the busy streets of Providencia, followed by a frightening dash (and some harsh braking and emergency stops!) along the motorway as our driver attempted to make up for lost time.

Bedroom

Our room, #1002, was located on the hotel’s 10th floor. It had a large window offering wonderful views of the surrounding Providencia district and the Andes Mountains in the distance. Although we couldn’t see the Sky Costanera tower from our window, we could see it from a window on the landing located directly outside our room - I couldn’t help but sneak a glance every time we passed!

We arrived at the hotel around 12:30pm and, although check-in wasn’t until 3:00pm, we were informed that a room was ready for us. That’s always nice to hear after a tiring journey to get there. The receptionist issued us with key cards for our room and insisted that we make our way to the room while he struggled with our heavy suitcases. I could get used to 5* service!

The room was spacious and airy. The air-conditioning system was excellent, making for a very comfortable room.

The two beds (larger than singles, but smaller than doubles) were very comfortable, with high mattresses and soft pillows.

The room contained a writing desk and chair, a huge wardrobe (housing a code-operated safe), a full length mirror and a large flat screen TV. The TV picked up dozens of Spanish-language satellite channels as well as BBC World News in English.

A large unit behind the bed provided a handy surface for storing phones, tablets and such like. It also contained several electrical sockets (the Chilean sockets contain 3 round holes, but we were able to use European-style 2 round pin plugs without needing an adaptor) and a very useful USB port.

The free wi-fi was reliable and fast enough for our needs.

The room contained a complimentary mini-bar (no alcohol, just Coca Cola, ginger ale and sparkling water) and a coffee machine with three complimentary Lavazza coffee pods.

The en-suite bathroom was spotlessly clean, modern and spacious. It contained a large shower cubicle which had a glass window looking into the bedroom. You could watch the TV in the bedroom while taking a shower if you so desired. We chose to keep the blind pulled down.

There was plenty of hot water and the water pressure was fine for Emma’s needs. Fresh towels were provided, as well as a generous selection of fancy toiletries with French names.

Breakfast

Breakfast was served between 6:30am and 10:30am. Facing a long flight home later that evening, we took the chance to have a lie in and went down for breakfast around 10:00am. We should probably have made the effort to go down earlier, since at 10:30am the staff were tidying up around us and re-setting the restaurant tables in readiness for lunch.

The breakfast buffet was every bit as impressive as I hoped it would be. There was a good selection of cereals (cornflakes, branflakes, chocolate flakes, muesli…) and a variety of dried fruits, nuts and seeds to sprinkle on them. I enjoyed a bowl of muesli and cornflakes sprinkled with pine nuts and chia seeds and covered in hot milk.

I then moved onto the fresh fruit - enjoying a bowl of kiwi, pineapple, orange and custard apple, along with a pot of mango and passionfruit yoghurt.

I enjoyed cold cuts of meat and salmon, a variety of cheeses and some delicious breads, before moving onto the cooked items.

The buffet included crispy bacon, sausages, scrambled eggs and tomatoes. It was also possible to order from a menu of freshly prepared eggs, omelettes and crepes; I enjoyed a large omelette with cheese and crispy bacon.

I finished breakfast with a selection of croissants, doughnuts, muffins, pastries...and a sliver of cheesecake!

A variety of fruit juices (orange, mango, raspberry, custard apple…) were provided, as well as a selection of teas and coffee.

General

As mentioned above, one of the factors that convinced us to book this hotel was its rooftop pool with incredible views of the Santiago skyline and Andes mountains. It was every bit as impressive as the photos suggested it would be. We first went up to see the pool around lunchtime; it was uncrowded, just a couple of people in the water and a handful more sunbathing on the surrounding sun-loungers and beanbags. We returned later in the evening for a quick swim before watching the sunset from the rooftop. We had the pool to ourselves (although that may have been because all the other guests knew how cold the water was!). As we enjoyed a cooling dip in the pool, the adjacent bar was filled with smartly dressed men in suits and ladies in dresses nibbling on canapes and sipping on flutes of wine at some sort of corporate function. We didn’t have to embarrass ourselves by venturing into the bar with our towels wrapped around us as one of the waiters came and took our order at the poolside. We enjoyed our Pisco Sours (3,500 CLP / £4.40 each) while watching the sunset…

...and what a sunset it was, with the last rays of the sun illuminating the glass facades of Santiago’s business district offices and the mesmerising slopes of the Andes mountains on the very edge of the city.

The rooftop pool and terrace is undoubtedly one of Solace’s greatest features - almost worth the room price alone!

We checked out of the hotel at midday and were able to store our luggage in a secure room until we returned at 4:30pm for our taxi to the airport.

Summary:

We enjoyed our 1 night stay at Solace Hotel Santiago. Our room was spacious and comfortable and, while it didn’t have the same “wow-factor” as some of the rooms we’ve stayed at in other 5* hotels, it was a great environment in which to spend a final relaxing night in Chile. The staff were unfailingly friendly and helpful, the breakfast buffet was varied and plentiful and the location was both pleasant and convenient. Our over-riding memory of our brief stay will be swimming in the rooftop pool and sipping on Pisco Sours while watching the sunset. Priceless!
Solace Hotel Santiago
Room #1002 at Solace Hotel Santiago
Room #1002 at Solace Hotel Santiago
En-suite shower room at Solace Hot…
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