Siloso Beach Resort Sentosa Singapore

Went there for Valentine's celebration. Stayed in the suite.. nice night view with jacuzzi. recommended for honeymoon couple to Singapore but it is a bit too pricy.

Utterly disappointed with their professionalism!
Travellers to Singapore should be forewarned of their management's poor service attitude!

Faulty Entry Scanner: Spoiled scanner ruined (paid) birthday surprise, duty manager (Mr. Kelvin Ng) denied responsibility for it.

When probed further on the hotel's actions should the scanner problem cannot be resolved, Mr. Ng responded that entire scanner system would have to be replaced, at the expense of our precious time and money paid for the Rooftop Suite.

Unhappy with the arrangement, we demanded reasonable action to be taken - only to be told rudely (and without any apology nor explanation) by Mr. Ng to check out immediately and leave.

After-Sales Service: Lodged formal complaint to hotel management about Mr. Ng's poor attitude, yet only received a templated and insincere apology. When personal apology from the responsible duty manager (Mr. Ng, who had 'chased' us out of the hotel) involved was requested, it was NEVER received.