Sheraton Vistana Villages Orlando

"I'll start by saying that the rooms are big, and the full kitchen was nice. That's all the positive ... now the truth.

Upon CHECKING IN to our room, the toilet in the hallway bathroom (not the master bedroom) overflowed and feces left by the tenant previous to us floated to the top as water flooded the bathroom (this means the room was never cleaned prior to our arrival or housekeeping would have noticed the clogged toilet). It was so bad that the carpet in the adjacent bedroom was soaked. My partner had to wade through the feces water to turn off the water at the source. The maintenance people did an excellent job of replacing the carpet and drying out the room, but we had to tolerate loud fans and strangers in our room from 8am to 7pm. When the maintenance people left, they did not bother to make the bed they moved, nor did they alert housekeeping to the fact that they had to move the bed, so my daughter slept with no linens that night. The next day, we returned to the room at 5:15 and it had not yet been made up. The day before, all they did was leave a stack of towels on the table and this day they did NOTHING. I called down to the front desk and was told that they would immediately have someone over to clean the room (my daughter still had no linens on her bed). After 1.5 hours, we called the front desk again and we were told, "sorry, but there will not be anyone there to clean your room tonight." They offered me $25 to compensate me for the feces, the non-cleaning and the inconvenience .... but they charge you a $40 daily cleaning fee! Needless to say ... I would not recommend this resort. They messed up on every level and their customer service is unacceptable.

One last thing .... I wanted to buy two 2-day hopper passes to Disney. They tried to talk me into sitting through their 1.5 hours sales pitch (like I would ever return to a floating feces room!) and then they gave me a "deal" on a two day pass, but not a hopper. When I picked up the tickets the next morning, I learned that the hopper pass I originally asked for was the same price as the 2-day ticket. All the guy wanted to do was sell me a time-share and did not do ANYTHING for me but waste my time (he even called my room that night to try to talk me into the sales pitch again!).

Our family owns sevral timeshares and have been to both the Vistana villages and Vistana resort and prefer the resort. We have eight children and they all prefer the activities at the resort

We are experienced "timeshare travelers" and have stayed at countless resorts through the US