Sheraton Old San Juan Hotel & Casino

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Average rate: $128 - Hotel class: 3 stars
100 Brumbaugh Street, San Juan, PR, USA

Sheraton Old San Juan Hotel & Casino Rates and Deals


Sheraton Old San Juan Hotel & Casino Reviews

urbanboricua773 urbanbor…
2 reviews
Great Location in Old San Juan, however, lacking in Amenities Jul 18, 2011
The Sheraton Old San Juan and Casino was a great hotel due to it's location in Old San Juan. We were close to restaurants and shops. However, there weren't that many amenities. The pool area was tiny. The gym was closed due to renovations. It was a bit difficult to find street parking but we always managed even if we had to walk a few blocks. The parking at the hotel was $21.50 and valet only so after tipping, it was a bit more. I got a parking ticket on the street and it only costed me $15.

The concierge was not helpful, he wasn't local so he really didn't know his way around San Juan or Puerto Rico. The front desk staff was a bit rude. We denied house keeping in order to get the 5 dollar vouchers a night, these vouchers were good for the hotel restaurants or their rewards program.

So we decided to charge a hotel restaurant (Palio - Tuscan Restaurant) meal to our room and when we checked out, we tried using the vouchers, they said we had to use them at the restaurant, yet, none of this was explained and they didn't want to take the measly $15 dollars off! Customer Service is terrible. They charge us a service fee every night, we declined housekeeping services, and they didn't even want to credit anything back.

You don't get bath robes, mouthwash, or toothpaste. For the service and amenities, I should have booked somewhere else for less. Although, the hotel's location was great.
2 / 2 TravBuddies found this review helpful/trustworthy
rosad773 says:
I had bathrobes at my hotel. ;-) That will teach you to book at another hotel!
Posted on: Oct 06, 2011
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Sheraton Old San Juan Hotel & Casino Overview

The hotel is located in the heart of Old San Juan and is close to a number of historic sites. Guests staying at the Sheraton Old San Juan Hotel & Casino can also visit the beach and the various shops and eateries in the area. The hotel is just 8 miles from the airport, which is easily reachable by car. If guests do not have their own vehicles or rental cars, they can use public transportation to reach other areas. Some attractions are within walking distance of the Sheraton Old San Juan Hotel & Casino.

The guestrooms at the Sheraton Old San Juan Hotel & Casino feature modern amenities such as flat screen TVs, bathrooms, and air conditioning.

When staying at the hotel, guests will be able to dine at the onsite restaurant and relax in one of the two lounges. The hotel also has a swimming pool, a Jacuzzi, and a health club. Guests at the Sheraton Old San Juan Hotel & Casino will also be able to play at the onsite casino. A sky bridge connects the hotel to Isla Bonita.

Sheraton Old San Juan Hotel & Casino Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Housekeeping
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Casino
  • Shops
  • Excursions
  • Computer
  • Desk
  • Direct dial phone
  • Ticket Service
  • Ballroom
  • Audio/Visual Equipment
  • Wheel Chair Access
  • Salon
  • Fitness Facilities
  • Jacuzzi
  • Massage
  • Internet Connection (wireless)
  • Shower
  • Spa/Jetted Tub
  • Pool Outdoor
  • Cots
  • Allergy-Free Room Available
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Family Room
  • Express Check-In/Check-Out

Check Sheraton Old San Juan Hotel & Casino Rates and Deals

Sheraton Old San Juan Hotel & Casino Map
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1 review - $105
1 review
San Juan
photo by: sethwd2