Secrets Maroma Beach Riviera Cancun Resort Playa del Carmen
based on 1 review 
Carretera Federal Cancun-Tulum Km 306.5 Solidaridad, Playa del Carmen, Mexico
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Secrets Maroma Beach Riviera Cancun Resort Playa del Carmen Reviews
Lots of Problems, Oceanfront not Ready Sep 09, 2008
This hotel is not ready to be open. There is construction going on all over it and the Oceanfront "Preferred Club" Suites are not even built on the inside. The BIG problem was they were selling the rooms to people that were not even complete. Service was Poor all around. Housekeeping didn't clean the room until after 4 pm almost every day.
Everyone there wanted to offer you service but when it came time to actually do what you asked it consistently fell through. Example: Asked the concierge for bottled water in the room, 2 days later the morning mini bar restocker finally gave us water. The breakfast in Bed, as part of our package, was ordered for 9:30 and finally arrived at 10:15. It was a fruit plate, two glasses of champagne, and a bread basket. Service overall was poor and we had to follow up multiple times on each request. Food was small portions and just ok in quality. This hotel is just not ready and will not be ready for 4 to 6 more months. |
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- Carretera Federal Cancun-Tulum Km 306.5 Solidaridad
- Playa del Carmen, Mexico
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