Seaventures Rig Resort Mabul Reviews
Experience you have to have Sep 13, 2011
We had several options on how we were going to visit Sipadan for a few days of diving, and the Seaventures Rig Resort definitely offered the most interesting way to experience diving.
We thought the idea of the converted Rig Platform to a dive platform was a great idea for sure. Check-in in Semporna was pretty good, although having arrived at 4:30am on the only overnight bus to Semporna kinda sucked and would have been nice if they an an opportunity to check in earlier than 9:30am so we were sleeping on benches until their shop opened.
The driver to the boat and the captain taking us to the rig were nice and offered to help with our bags.
On arrival, "Lady Gaga" was nice to meet with nice cold orange beverages in wine glasses and offered us a brief orientation of the rig and when our dive times would be.
An orientation dive is mandatory of all divers which takes place on the "House reef" below the rig. There wasn't much involved as we were expecting to perform skills and what not. Cat our DM briefly went over some of the nearby dive sites, safety rules and we set up our own equipment.
Due to whatever reason, the week we arrived the Rig had been having issues with not one, but all three of there generators. As a result we had to walk to the back of the Rig, rather than use the lift that they usually take to get in and out of the water.
The dives were great and the DM's were pretty good. We really liked diving with Ben. Hiemi wasn't as friendly in the morning when we met for our Sipadan dives and gave very brief descriptions of the dive site and plan. Dive times were pretty good though, mostly lasting 50-60minutes.
We were there when the conditions weren't great. Viz was pretty crappy under the rig, although you do see alot of cool things like Leaf Fish, frog fish, crocodile fish and scorpian fish. Sipadan was disappointing with the viz, but we saw heaps of sharks and turtles on Baraccuda Point and Whitetip Alley.
The food, next to the diving was amazing. I really can't put a stronger emphasis, on just how amazing it was. The chef did a really good job of giving different options with impeccable flavor. They always say if you don't like the diving, the food better compensate for it. And it was so good! fresh deep fried bananas at 4pm and or fresh donuts!
The accommodation was good with the exception that with the generator being down the AC was very dodgy, we usually didn't have power in the room, and the water was not working for the first 2 days we were there.
The only issue I have with all this was how the customers were dealt with while the generator was down. Here are the things I can appreciate that they did do. The first night we were put up in nice bungalows on Mabul as the power was out. Along with that, we were offered an extra free night with a day off diving.
What I did not appreciate was the staffs interactions with the guests during this frustrating time. We were told there would be water within an hour, and then there would not be water. We felt very powerless and just wanted to hear from someone, anyone, that they were sorry about this whole mess and what an inconvenience it was. I get that we were there to dive and diving is what we got, but things like having hot rooms, no water, and no internet became a little annoying.
It wasn't until we finally approached the Operations Manager on the Rig and asked him what was up and what we would be getting out of this. I was amazed that after venting to him, that he did understand and in fact he did empathize with our situation. I guess I just wished they had been able to approach us with customer service to make us feel better, rather than us stewing and wondering why they act like they don't care.
Overall the trip ended well. We enjoyed the diving, the staff and the experience.
Part of the Backpack SEA and Aussie Round 3 travel blog
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