Pottery Cafe

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Cairo, Egypt

Pottery Cafe Cairo Reviews

shoushou shoushou
7 reviews
Avoid at all costs! May 22, 2013
went to this cafe as I'd heard good things about it and it's location was convenient. The setting is good.. though it's on the main road but it's a nice atmosphere.

Shame bout the service and the staff more generally!

Firstly we asked about prices and we were given individual prices of the sheeshas, as they had 'normal' and 'special'. We ordered a 'special' but when it arrived it wasn't the flavour we'd asked for, we told the guy who takes care of the sheesha and he ignored us, then told the waiter to which he replied 'I ordered the right thing so you got what you ordered'!!!

when the bill came we got charged for the 'special' sheesha we never got and for a minimum charge we were never told about though we asked about charges from the onset. 60LE/person. We complained only to be given a bill for an even more expensive 'special' sheesha! we complained (again about the bill) and were told everyone knows about the 'minimum charge' and 'it's shameful to tell people about it because it's awkward'!

We complained again and again and asked to speak to the manager, we were told it wasn't necessary and that the bill had been produced now so the amount is final.

Only after threatening to write a bad review online were we given the correct bill for a 'normal' sheesha and no minimum charge.. we left 35LE better off.. I know it's not a huge difference but seriously.. the staff were useless, rude and didn't care about providing a good service so why pay more for less????

NEVER returning.... and I wouldn't recommend it to ANYONE!
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