Pan Pacific Orchard

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Average rate: $187 - Hotel class: 5 stars
10 Claymore Road, Singapore, Singapore

Pan Pacific Orchard Rates and Deals


Pan Pacific Orchard Singapore Reviews

trippin_jen trippin_…
181 reviews
Pan Pacific Hotel Orchard, Singapore Jun 05, 2012
I stayed here because my colleague booked me the room. We wanted to stay at Pan Pacific Marina, which we always do. However, apparently they closed the whole hotel in Marina for renovation, so our next choice was Orchard. Since they're of the same hotel, we expected similar rooms, but probably better, since it's at Orchard, the shopping district.

When I first arrived here, I was surprised there was no traffic and no shopping malls. I thought Orchard is congested. Then I found out the hotel's entrance is at the back of Orchard road.

The lobby was dark and small. I was expecting much better. But the service was really excellent. They were so good that I felt shy to be treated like a queen.

When I went to my room, I must say I was disappointed. Under normal circumstances, I'd say the room is quite alright. But in this case, I had to compare with Pan Pacific Marina.

Why Pan Pacific Marina is way better than Pan Pacific Orchard:

- Rooms in Marina have much better view

- Some rooms in Marina come with huge balcony.

- Lobby area is big and nice and brightly lit

- Toilets are big

- Lots of towels, enough for a whole family.

- Shopping mall is linked to the hotel

- MRT is just next door

Why I don't like Pan Pacific Orchard

- Room is smaller than Marina

- No view

- I found lots of stains in the toilet and on the carpet

- The power socket is broken

- The Desk light is not working

- Internet connection is slow although it's already midnight

Will I stay here again? No. Will I recommend it to others? I'd say try finding alternatives. It's not worth for the amount you pay. It's named 5-star but looks more like a normal 3-star.

I wonder why they're renovating the Marina, and not this one. This definitely needs a facelift more than Marina. Thankfully I was told they're planning to do renovation for this one too. Hopefully it'll be much better then.
Pan Pac Orchard
Pan Pac Orchard
Pan Pac Orchard
Pan Pac Orchard
2 / 2 TravBuddies found this review helpful/trustworthy
Glynnes says:
Thanks for sharing your review.
Posted on: Jun 07, 2012
westwind57 says:
Yes I have a business trip coming up, maybe adding a few extra days. First China, then Singapore and maybe also KL. Exact dates still to be set :)
Posted on: Jun 05, 2012
trippin_jen says:
why end of october? you're going?
Posted on: Jun 05, 2012
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MeiYen MeiYen
53 reviews
Pan Pacific Orchard Hotel Singapore Apr 07, 2010
I stayed in Pan Pacific Orchard for 2 nights in January during a work trip there. There are 2 Pan Pacific Hotels in Singapore and when taking a cab to the hotel, sometimes it is best to tell them that it is the one in Claymore Street or refer to as the former Meritus Negara. The hotel is located on Claymore Street which is behind Shaw Centre where my head office is located. Less then 2 minutes walk to my office and 5 minutes walk to the Orchard MRT, shopping malls, restaurants and bars and a minute walk to my favourite CD shop called “That CD Shop”.

As I arrived at the hotel before the check in time and my room wasn’t ready and I was in a rush for a lunch meeting, I left my luggage & laptop with the concierge. I was initially sceptical as it is never advisable to leave the laptop and some hotels would not want to keep it for you but there is no problem here.

The room comes with all the amenities that befit a 5 star hotel, comfortable bed and spacious bathroom. Broadband is chargeable but my corporate rate comes with unlimited broadband usage but no breakfast.

The service by the front desk and concierge was very efficient and they remember the guest names too.
2 / 2 TravBuddies found this review helpful/trustworthy
MeiYen says:
Posted on: Apr 07, 2010
mkrh says:
Practical and informative
Posted on: Apr 07, 2010
o_dog o_dog
79 reviews
Thumbs up for location Apr 15, 2010
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p38dlightning p38dligh…
4 reviews
One of the best hotels in Singapore Jul 10, 2009
When I first went stayed at this hotel it was called the Meritus Negara. This has been by far one of the nicest hotels I have stayed at. The staff was very friendly and helpful, though at one point the cleaning lady took my personal towel it belonged to the hotel since my towel was also white. When I explained this at the front desk, they replaced it free of charge. This hotel is conveniently located a short walk away from various shopping locations, pubs, clubs, and restaurants, though I personally recommend staying away from Orchard Tower at night which is located across the street from the hotel. The pool is also one of the best pools at a hotel. They use crystaline ionized mineral water which is feels so different from the usual chlorinated water. This is excellent for people who are extremely sensitive to chemicals. I definitely recommend staying here, even if it is a little expensive.

Pan Pacific Orchard Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Housekeeping
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Medical Assistance Available
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Hair Dryer
  • Modem / Data Port
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Excursions
  • Desk
  • Direct dial phone
  • Audio/Visual Equipment
  • Disabled Accessible Rooms
  • Wheel Chair Access
  • Salon
  • Fitness Facilities
  • Jacuzzi
  • Steam Room
  • Massage
  • Steam Bath
  • Barber/Beauty Shop
  • Beauty Salon
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • Pool Outdoor
  • Cots
  • Executive Floor
  • Shops in Hotel
  • Family Room
  • Express Check-In/Check-Out
  • Free Parking
  • Doctor on call

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