Omni Houston Hotel

Stayed here for 2 Nights during family function, Did not really spend much time in the hotel. I do have to say the Lobby and dinning room area was top notch. The rooms were large and Clean, Great beds, Liens and just really great room.

PROBLEM :

The service on the other hand was another story.....Need to get on line and I am Points member which allows me free internet in the rooms. It was for work so pretty impt. Internet was down in the room, called the front desk and they told me to call the help desk.....so called the help desk. They told me there must be a problem (REALLY, I think so that is why I am calling the HELP DESK. The help desk told me to call the front desk there was nothing they could do on their end. Once again called the front desk.....Their answer was 'You can just come down to the lobby and do your work down here we have Free WiFi'.

Packed everything up and went to the Lobby and they have a desk there. So spread all my work papers all over so I could finish...They then tell me I can not sit there. JUST OVER ALL REALLY CONFUSED....Glad they were helpful!

FOOD:

The food was really good, have to give them that! Room service was great!

The hotel is not far from the airport, Great Parking, Large Lobby (BUT I GUESS NOT MENT FOR SITTING).

Over all Really Nice hotel, but Poor customer service.