Ocean Spa Hotel Cancun

I read a lot of bad reviews about this place on tripadvisor and wanted to voice my opinion. This is my review from tripadvisor.

We were set up in room 201 with an ocean view!! We had to sit through the timeshare spiel but politely declined and we were on our way. The staff was more than happy to help us with anything from making phone calls, recommendations on shopping and dining, directions to walmart, isla mujures, etc. They do have set tours they recommend but they were also more than happy to show us how to get to isla mujures and puerto moreleos on our own by bus and ferry. They didn't push any tour packages on us since we prefer to explore on our own. They gave us very accurate directions to take by bus or van or ferry to whatever destination we needed. Even the pool staff was more than friendly always greeting us with hola and grabbing fresh towels. Plus the hotel lobby has free wifi if you bring your laptop.

I've stayed at a lot of 4 star and 5 star hotels mainly through Asia and the service from staff/conceirge/front desk here is comparable to the 4 -5 star hotels. The only downside to the hotel is lack of refrigerator. BUT they were more than happy to take our leftovers from the restaurant Thai and hold it in their refrigerator at the restaurant. The other downside is the beach, it's more of a place to dock boats and maybe water activities than it is to swim. As for the seaweed I've read from other complains, I've read the same complaints at almost all the hotels in the Hotel Zone especially the ones facing the caribbean.

Since I originally booked with the Laguna Suites I had already arranged transportation with Kinmont for roundtrip transportation. When I asked the front desk to help me with the phone call (the message machine was in spanish only!), front desk told me not to bother and arrange transportation with the hotel and through concierge, which I did for 4:30am this morning 8/30/09. When I was getting helped into the van I was asked for a ticket for the transportation. I had no idea what they were talking about and told them I arranged with concierge and they never gave me one. They spoke in spanish back and forth with the driver and eventually said it was okay and I was on my way home.

I actually prefer the location away from the main strip of shops and clubs. We're not spring breakers so none of that appealed to us. Shopping in that area was too expensive anyways. The restaurants are hit or miss. And beaches on the caribbean side was too rough with waves. If you're looking for a good beach to go to, try playa norte at Isla mujures. As for the hotel, I would definitely recommending this place. Go in with a good attitude and you'll have a good time.