Now Jade Riviera Cancun Resort & Spa

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Average rate: $83 - Hotel class: 5 stars
Unidad 26, Puerto Morelos, Mexico

Now Jade Riviera Cancun Resort & Spa Rates and Deals

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Now Jade Riviera Cancun Resort & Spa Puerto Morelos Reviews

BarbaraO BarbaraO
4 reviews
Amazing resort with friendly staff Apr 16, 2013
Beautiful resort, 2 big swimming pools with enough beds and clean towels, friendly and helpful staff. 5 restaurants with good food, many choices available, not much for vegetarians though, only at the buffet and 2 choices at the Italian restaurant.

Located at the beach, many great rooms, entertainment every night and a market to buy souvenirs.

The route to the resort is not very appealing, it's 45 minutes from Playa del Carmen and 50 from cancun, but if you are only coming to sunbath and relax, this is the place for you~!
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vinsaro vinsaro
9 reviews
Good hotel Sep 17, 2013
This is an amazing hotel, with great large rooms,the food is also very good, and i liked the coffee bar touch, very original. the hotel location and beach is also very convi, the staff were very helpfull in organizing transfers etc...

keep up the good work!

This is an amazing hotel, with great large rooms,the food is also very good, and i liked the coffee bar touch, very original. the hotel location and beach is also very convi, the staff were very helpfull in organizing transfers etc...

keep up the good work!
0 / 1 TravBuddies found this review helpful/trustworthy
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Angelaphillips Angelaph…
1 reviews
"Gets worse with every staff member" Nov 30, 2011
Resort looks beautiful as you arrive, had a cool towel and beverage waiting for us. Waited too long to be checked in, our paperwork was not returned to us as it was to other guests in our group. Arrived on a Saturday, did not realize until Wednesday(due to paperwork not being returned) that we were supposed to be in a "Ocean Front" room. Our actual room was 7 rooms down from the "Ocean Front" rooms overlooking the beach and also including a extra balcony. When the manager Mr. Lerma was finally available to speak to us on Friday morning, we were informed that because our balcony was angled toward the beach(as opposed to facing straight out as our neighbors on either side did)that our room was indeed "Ocean Front" and that the $400.00(cost over rooms to either side of us)extra we paid was well founded. He offered no compensation, and was very rude and spiteful to us. This attitude seemed to be the predominating one of staff members at this resort. I do not appreciate being taken advantage of, and would not recommend this resort due to the apathy of the staff employed here. In my experience almost anything can be overcome with a smile and a good attitude, both of which were not found here. I hope they change the policy on these rooms, I would have not had an issue if I paid the same as the rooms to either side of me. Terrible customer service.
View to right side of balcony from…
View photo taken looking straight …
Due to the angle of our balcony, t…
The far end of the building, with …
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travelingJacq travelin…
3 reviews
Mar 17, 2010
I was here when it was called 'NOW Riviera Resort', which was a new name again at that time. Other than the town of Puerto Morelos being close by, there is nothing else close by if you are looking for a hopping night life. There is a Marina resort next door but no dance club either. NOW Riviera does have some good a la carte restaurants.

While staying here, they were taking photos for their web site. So lots of things were prettied up (sure not the same quality they were photographing). Oh, and the room they show is one of two full suites up top, close right ;)

I started in a room that smelled like raw sewage, at the back end of building and had the constant noise from the generator until I requested to be moved. They made up for it with putting me into the "preferred" section of the hotel with Ocean FRONT view, which was awesome! In the preferred side, all rooms have a jetted tub on each balcony. Other side has them inside washroom.

Not overly kid friendly for families ...

Just make sure you have the room area requested on your booking confirmation and know that the Tropical views are not the Tropics we visions of ... or smells.
morning sunrise from my room
morning walk
view from 'Sitting room' ie Junior…
4 / 5 TravBuddies found this review helpful/trustworthy
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vulindlela says:
Congrats on your feature!
Posted on: Feb 03, 2011
montecarlostar says:
congrats on the feature jacqueline!
Posted on: Feb 03, 2011
nyprne says:
Nice job. Congrats on the feature
Posted on: Feb 03, 2011

Now Jade Riviera Cancun Resort & Spa Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Golf Course
  • Housekeeping
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Medical Assistance Available
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Private beach
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Excursions
  • Garden
  • Beach (Direct Access)
  • Jet-Ski
  • Scuba Diving
  • Windsurfing
  • Nightclubs
  • Water Activities
  • Billiards
  • Playground
  • Volleyball
  • Tennis Courts (outdoor)
  • Kayaking
  • Laptop
  • Photocopier
  • Desk
  • Direct dial phone
  • Ticket Service
  • Ballroom
  • Audio/Visual Equipment
  • Disabled Accessible Rooms
  • Disabled Parking
  • Wheel Chair Access
  • Salon
  • Fitness Facilities
  • Jacuzzi
  • Steam Room
  • Massage
  • Spa & Wellness Centre
  • Beauty Salon
  • Body Treatments
  • Facial Treatments
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Bidet
  • Jetted Tub
  • Spa/Jetted Tub
  • Child Pool
  • Pool Outdoor
  • Kids Club
  • Games Available
  • Highchairs
  • Poolside Bar
  • Designated Smoking Area
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Free Parking
  • Doctor on call

Check Now Jade Riviera Cancun Resort & Spa Rates and Deals

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Now Jade Riviera Cancun Resort & Spa Map
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Puerto Morelos
photo by: Boston_Babe