New Star Hotel or Hanoi Crystal Hotel

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9 Hang Thung Street, Hanoi, Vietnam

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New Star Hotel or Hanoi Crystal Hotel Reviews

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283 reviews
Nice Rooms Sep 30, 2017
The location of this hotel is in tourist area of Hanoi - old quarter and only a few minutes walk to Hoan Kiem Lake. This hotel has a new name Hanoi Crystal Hotel, this is not a first hotel we had in Vietnam that change its name. Our hotel in Hue was also changing its name when we were there

This is our second hotel in Hanoi, why did I booked two different hotels? as there are hundred of accommodations in Hanoi and for reasonable price I likely experimenting trying different hotels

Entering to a beautiful lobby greeted by two women both are good in english and so friendly. I said to her we had a room reservation but our arrival is in a couple of days. I show her my confirmation booking and asked how much for an early check in? she said is free. I told her we'll be arrive at 5 o'clock in the morning with train from Sapa, and she said you will have the room of your arrivals without extra charged.

As I still have my doubt, I said what happen if someone else on duty when we arrived are they inform? she take my voucher and modified my reservation in the computer. Voile she said, normally shouldn't be problem at all, your room will be ready when you arrived. It was a relief that she adjust our booking, I don't want to wait seven hours for our room to be ready

We arrived in Hanoi at 5 am with train from Sapa, the station is about two kilometer to old quarter. Getting off the taxi in Old Quarter at night looks like abandoned street. While were outside only see dim light so I thought the hotel is closed but when pulling the door is open.

Inside they have those movement detector lights when we enter the lights were automatically on. We didn't see anyone so when we get closer to the counter I see a guy sleeping on his desk. I don't want to scare him, so I softly say hello but he don't hear, I repeatedly saying hello till he wakes up, he seemed surprised. I gave my voucher and he went to his computer without any question he took us to our room.

When he open the door my first impression this is a nice room, much better than our previous hotel. The air conditioning is not on, the room is really hot, so he turns the air conditioning on

The room consist of two beds: one double and single bed - a family room or can occupy three people. Inside we had minibar, air conditioning, flat screen television, coffee maker, wardrobe, telephone, free wifi. In general is a beautiful spacious room with beautiful wooden floor

Bathroom is lesser, not so big but neat. Tub/shower - annoying if you take shower no curtain, so splash is expected on the floor

Breakfast buffet is included in room rate, same of other hotels breakfast consist with hot and cold food: noodles, egg, toast, juices or coffee and fresh fruits and so on. Staff in the kitchen were very friendly

They have restaurant inside serves international dishes, but we haven't ate. The hotel will book tours, but you'll be better going outside.

The location of this hotel is in excellent area - everything is walkable. Restaurants, bars, shopping, sightseeing are all nearby. For the price of this hotel is absolutely recommended.
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