Metro Hotel on Pitt

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Average rate: $78 - Hotel class: 4 stars
300 Pitt Street, Sydney, Australia

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Metro Hotel on Pitt Sydney Reviews

tan0139 tan0139
1 reviews
Sleep interrupted by multiple false fire alarms Mar 08, 2010
We have stayed at the Metro Hotel, 431 Pitt St, Sydney on many occasions in the past. During a recent stay, we were woken up twice on Jan 2, 2010, by false fire alarms, one at 4 am, the other at 7 am. We had to walk down 12 floors (twice) via stairs. This made us very tired for our long journey home by road. During a subsequent stay at the Metro (it had been pre-booked and could not be canceled), we were woken up again on the morning of Feb 21 at about 4.30 am. This again made us very tired on our homeward journey. We could not believe that the hotel had not fixed the problems they have been having with their false fire alarms. In fact, when we checked in on Feb 19, we were told by the people at the front desk that they had another false fire alarm just a few nights before our arrival. On both occasions, the staff on duty did not appear to know what to do. There was no head count of guests. Staff would not have known if everyone had evacuated their rooms. There was no instruction as to where to congregate, so people just milled in the foyer. There was no announcement that the fire alarm was a false alarm, and until we asked, we were not told that it was safe to go back to our rooms.

After our first experience with the two false fire alarms in one night, a written complaint to management resulted in a refund for that night when our sleep was interrupted. After our second experience, a similar complaint did not produce a similar refund.

We will not stay in the Metro Hotel again and recommend that anyone reading this review do the same. Although prices at the Metro are relatively low, compared to other similar hotels, and although it is favourably located, we would prefer to pay a bit more and be assured of a good night's sleep, and be taken care of by staff who (hopefully) will know what to do in a real emergency.

Gerald Tan
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Metro Hotel on Pitt Overview

Guests of The Metro Hotel Pitt Sydney will be minutes from Pitt Street Mall, Queen Victoria Building, Centre Point Tower, Oxford Street, China Town, Darling Harbour and Cockle Bay Wharf. Also close by are many more opportunities for shopping, dining and sightseeing. The hotel offers an on-site restaurant, bar, currency exchange, room and laundry services. The Metro On Pitt Sydney is located in the center of downtown Sydney. Aside from taxi service, all major forms of public transportation are within walking distance. Parking is available for a fee.

The Metro Hotel On Pitt Sydney features rooms with air conditioning, heating, private voicemail, telephone, television, pay movies, refrigerators, coffee/tea makers, iron/ironing board, hair dryer and clock radio. All rooms are 100% smoke free and the hotel has 24-hour reception service and a luxurious lobby to relax in.

The Metro On Pitt Hotel Sydney is located conveniently in the heart of the Central Business District close to major tourist attractions, restaurants, shopping and fine dining. The hotel is in an ideal location for both corporate and leisure guests.

Metro Hotel on Pitt Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Restaurant
  • Parking
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Conference Room(s)
  • Currency Exchange
  • Safe-Deposit Box
  • Security Guard
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Coffee / Tea Maker
  • Hair Dryer
  • Modem / Data Port
  • TV
  • CD Player
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Excursions
  • Laptop
  • Desk
  • Direct dial phone
  • Ticket Service
  • Facsimile
  • Wheel Chair Access
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Shops in Hotel
  • Vending Machines

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Metro Hotel on Pitt Map
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3 reviews - $111
2 reviews - $26
3 reviews
photo by: Sunflower300