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The Mercure Hotel in Narita is what one would expect from a Japanese 5 star hotel (even though it may not be five stars) The staff are not only very professional but also have great English skills. I didnt have a problem communicating and they were very cheerful when asked stupid questions.
The rooms are a little small but are exceptionally clean and have all the things you would expect. The mini bar is non existant, however there are vending machines on each floor for anything you could want to drink. Room service is prompt and discrete.
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