Marriott's Frenchman's Cove Resort Saint Thomas (Virgin Islands U.S.)
Marriott's Frenchman's Cove Resort Saint Thomas (Virgin Islands U.S.) Rates and Deals
Marriott's Frenchman's Cove Resort Saint Thomas (Virgin Islands U.S.) Reviews
Mold, Mildew, Marriott? Jun 04, 2010
When is a Marriott not a Marriott?
When it’s the Marriott Frenchman’s Reef & Morning Star Beach Resort in St. Thomas.
For an average $250 per night and the Marriott name, one expects quality, service and cleanliness.
Not so at the Frenchman’s Reef & Morning Star Beach Resort in St. Thomas, US Virgin Islands.
Yes, the location is fantastic. Yes, the views are dazzling. Yes, the beach and the water are awesome.
The hallways of the AAA 3 Diamonds “award winning” resort smell of mold and mildew.
The walls of an ocean view room were liberally stained with watermarks as well as a 3 foot by 2 foot black, oozing coating of mildew above the television.
The area surrounding the resort hot tub was marked with black mildew pockets.
The ceiling in the Sea Cliff building was so rotted that workers were busy tearing down chunks of plaster and dry wall, leaving guests to walk on plastic wrap lining the hallways.
The elevator in the same building creaked and groaned from floor to floor and completely stopped during a brief power outage.
The housekeeping staff did not fill usual amenities like shampoo or coffee creamer without a special request.
The pool & beach staff ran out of towels by noon and no towels were available for afternoon or evening pool use.
The cashier at the super expensive gift shop would not provide change for guests.
Luggage was not delivered to the room for over two hours and two phone calls.
There are plenty of other hotels to choose from on St. Thomas – and with such a beautiful island one can’t go wrong with views, beach & sea. Don’t make the mistake of visiting the Marriott Frenchman’s Reef & Morning Star until it’s fully renovated and its staff fully trained.
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Marriott's Frenchman's Cove Resort Saint Thomas (Virgin Islands U.S.) Overview
For those seeking a more exclusive Virgin Islands holiday, the hotel provides experiences on an island rich in romantic lore. This hotel offers majestic views, white sand beaches and comfortable accommodation. With a variety of meeting rooms and event space, it is also the perfect venue for guests' wedding or business occasion. This family-friendly beach hotel comprises a total of 478 rooms including 21 suites and 6 junior suites. Facilities on offer to guests at this air-conditioned establishment include a lobby, a hairdressing salon, a bar, a pub and a restaurant. Guests have Internet access at their disposal and they can also take advantage of the room service. Parking is available for those arriving by car.
Marriott's Frenchman's Cove Resort Amenities