2 Rue du Fort Olisy, Luxembourg, Luxembourg
22 68 89 20
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Luxembourg City-Hostel Reviews
My bad! There I was thinking you're here to help people... May 01, 2016
Nestled right below the famed aqueduct is a bright red building you'll see, and you certainly won't ignore. Infact, it's as conspicuous to tourists as the Casemates themselves. You guessed it - that's the hostel. The location couldn't have been more picture perfect. And more practical. It's a short hike up the hill (beautifully paved) to the Old Town and the bus stop that takes you straight to the railway station. It's also a semi-hike away from the Grund. And yet, the silence and peace impresses. Most rooms face the aquaduct or a beautifully maintained garden that's an extension of their in house restaurant. So all in all, BRAVO on the location.
It's 24x7, always buzzing with activity and yet, extremely quiet and safe. Bravo again!
And finally, something cool is that they have their own shuttle service to the airport that operates during business hours. It's not free, but way cheaper than a taxi. And you don't need to schlep your luggage up the hill to go by bus.
So then, why ONE STAR?
Well, location alone didn't maketh the fabulous hostel experience. Everything else leaves a lot to be desired, both the soft and hard products.
Service is abysmal. It's amazing how the staff themselves know nothing about the town (granted, they're not from the area necessarily but at least knowing practical tourist stuff like where the Tourism office is, or the types of bus passes would help). One genius gave me a great suggestion when i asked him something - he said I could get that info on the Internet. Really? I had no idea.
Oh, speaking of Internet - awful doesn't begin to cover it. They have zero signals in the room (not even the ones in the first floor). Forget the 1st floor, they don't even have internet on the main floor except in the area by the cafeteria, which explains why there were so many tables and people crowded there. I'd like to believe it was a problem with this particular hostel and not the country or city in general. Surely one of the richest countries in the world can afford faster internet speeds than this! It wasn't even DSL speed!
The rooms are good but lack of functionally working lamps in each of the bunker beds poses a problem.
Bathrooms are dirty. I don't believe they're maintained properly, or at least cleaned daily. I say they were cleaned 3 times in the 5 days I was there. plus there's a shortage of both toilets and showers which meant looooong queues if you went at the wrong time. The trick was to use the ones in the basement.
Self-catering - what? There is no common kitchen. The only food you get besides an overpriced ice cream self-help refrigerator is their restaurant which caters to both outsiders and folks staying there. Both parties have to pay (which is fair) but as a patron, you get no extra favours or priority. The free buffet breakfast is served here. Their meals are also reasonably priced and are value for money (2 free soups, bread rolls and salad - all unlimited) but the quality is absolute pissdribble.
It also didn't help that the staff seemed to dole out freebie desserts to those they fancied, like Asian girls (at least when I was there). It kind of seemed unprofessional and made the rest of us feel unwelcome.
For a hostel, especially the solo one in the city centre, I expected so much more. And I expected a lot more professionalism and professional facilities (internet speeds and bathroom cleanliness to name but 2) considering their website touts their conference centre as a great place to hold corporate offsites and retreats. I'd never bring my team here - it'll only guarantee loss of productivity (hello 1kbps Internet speed) but also a sick stomach (the spinach lasagna I ordered was undercooked and when I raised it with the staff, they brushed it aside saying that's how it was done in Luxembourg!).
Save for the location, I'd say AVOID AVOID AVOID.
Part of the Luxembourg, Moselle and Lorraine travel blog
3 / 3 TravBuddies found this review helpful/trustworthy
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Many 'budget' hostels are not as good. Apr 09, 2012
At first sight we think that the hotel is a little bit far from downtown but is it not, once you passed the bridge you are in downtown. It's set in a nice area, close to the Bock Casemates and 10 minutes to the city center.
The service, building was very clean. The breakfast was also good. There's a playground in the back, as well as a basketball hoop. Great place for groups and families. I just wish there were events at the hostel for individual travelers to get to know other individual travelers... You can get bored.
So not complains, a really good relation between price and quality.
1 / 1 TravBuddies found this review helpful/trustworthy