Lazy bones

We stayed during 4 nights in the dormitorios. Our bags were bitten by rats in the lockers of both dormitorios. The owner didn't even apologize or neither seamed worried about, when we told him. "There are allways rats!" he told us. And he only asked us tu pay our bill.
We really had a bad experience in this hostel. They don't care about their clients, only want your money. And really don't react with education.
¡Mala honda!

The following is an e-mail I sent to the management of Lazy Bones after I had my major items of value stolen from my locker in Lazy Bones Hostel. I have not received a response.

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I got your e-mail from the owner of Big Foot Hostel, he informed that you are the owners of Lazy Bones Hostel in Leon. I stayed at your hostel for two nights, the last one being on October 17, 2007. It was on this night that my back pack was stolen out of my locker. That night I went out with the only other two girls staying in my room at 7pm and when I returned around 11:45pm locker 4 was open and my bag was missing. There was an orange and blue bag that looked suspicious on another bed in the dorm room. Upon inspecting this bag, we found that it only contained two old shirts and a pair of pants. This was the decoy bag that was used to enter the hostel by the alleged thief.

I went and confronted the "night security guard", he was not of much help as he was hesitant to call the police. Oddly enough he seemed to know who had taken the bag and at what time the theft occur, 9pm. According to him it was an Salvadoran guy in a yellow shirt that never showed ID, but was somehow allowed to enter the gated hostel. After getting nowhere with him, I waited until the morning to speak with the manager. We waited for Carolina Rubio Gutierrez to arrive because she was the one on duty at 9pm and let the man in question in the hostel. She ended up taking me to the Police Station to report the crime and get a police statement, which I needed to be issued a new passport.

Her side of the story is the she allowed him in without checking ID and that he said he was going to put his bag down and return with ID. She then claims to have never seen him leave. This is all relatively unbelievable knowing the lay out of your hostel. It is gated and if she was at the front desk it would be very difficult not to see him leave. Plus the question arises as to why the man without ID was allowed to enter in the first place.

The whole thing stinks of an inside job. From the nonchalant attitudes over the whole incident, to the knowledge of Carolina and the night security guard as to who had taken the bag. It should be the hostels responsibility for items that are stolen if someone is allowed to enter without showing ID.

I lost about $900 in possessions including a back pack, camera, phone, MP3 player, passport, credit card, cash, etc. I had to return to the States two weeks early because of this incident and borrow money from some kind English girls to pay for my nights at the hostel. I am hoping that you can take the appropriate measures to rectify this situation and make sure that this doesn't happen to future guests at your hostel.

I am looking forward to your response,



p.s. I attached a copy of the police report, which Carolina translated for me because my Spanish is very limited.

This place is great! it is brand new, so there is not many people about at this time! im paying 3 pound a night to stay here in a dorm which is spotless, really clean! Also this place has a pool a dvd player, tv, a choice of dvds to watch, drinks here at the hostel also. WE have also now found a fridge and a place to cook! so it has pretty much everything you need!
Deffinatly the best i have stayed in!