Kigali Serena Hotel

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Average rate: $374 - Hotel class: 3.5 stars
Boulevard de la Revolution, Kigali, Rwanda

Kigali Serena Hotel Rates and Deals


Kigali Serena Hotel Reviews

Apurva_N Apurva_N
55 reviews
Swanky sumptuous Serena Jun 17, 2013
The Serena hotel chain is top-notch in Africa, and the Serena in Kigali is as swanky as it gets here. You can't go wrong on the luxury bit with a Serena hotel, and the starred and well-appointed Kigali Serena is no different. Of course, you also pay the corresponding prices - it is expensive. I was mainly here for a conference, a rather hectic one at that - so spent most of the time in its conference facilities, and didn't have to pay. The conference facilities are superb too, with several halls for parallel sessions. And as is the custom often in Rwanda, this conference in Serena also opened with an amazing traditional drum ceremony and performance. The staff at the hotel were attentive and the location is central and posh part of Kigali city.
2 / 2 TravBuddies found this review helpful/trustworthy
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pearcetoyou pearceto…
205 reviews
Serena Luxury Mar 17, 2011
This is the third Serena Hotel I've had the opportunity to stay in (the other two are the Mara Serena Safari Lodge and the Hotel Polana in Maputo). Of any chain of hotels I am familiar with, the Serena Hotels & Lodges has a reputation that is second to none. I would not be hesitant about staying in a Serena, wherever it might be. The downside to my high praise of these hotels is the price. If you can't get a deal online or through your company, expect to pay at least 200+ USD per night, with upgrades on the high end as much as 600USD per night.

I loved my room here; they always furnish their rooms with the highest quality items, from the pillows and linens to the bath robe and drapes. The bed was very comfortable, the bathroom had a great shower, with the ultimate collection of toiletries, and the room was spacious. There is a mini-bar in the room and you can also order room service 24 hours. There is wifi in the room (you have to pay) but you can get it in the lobby for free.

On location, you have a choice for dining at the Sokoni Restaurant and the Milima Restaurant. I never ate at the Sokoni, but the Milima was top-notch. They have a buffet at lunch that doesn't disappoint. The ambience in this restaurant is amazing, too. It sits in an atrium with tropical trees around you. When you're ready for a cocktail or drink in the evening, they have a lounge where you can sit at the bar, or in the piano room, or out on the open-air terrace that overlooks their pool and the hotel grounds, which are meticulously maintained with beautiful gardens.

The hotel also has a spa on site, a business center, and a conference center. The hotel is quite busy when a conference is going on, but very relaxed when there is not. The front desk staff could probably use a few lessons on the importance of being courteous with the customers. I found them to be somewhat preoccupied with more important things whenever I had a question or needed something. But other than this, the rest of the staff here were attentative and always more than happy to help.
3 / 3 TravBuddies found this review helpful/trustworthy
pearcetoyou says:
Thanks, Barbora!
Posted on: Mar 17, 2011
BarboraK says:
Wow, looks great. :)
Posted on: Mar 17, 2011

Kigali Serena Hotel Overview

Kigali Serena Hotel is located in central Kigali, close to Kigali Genocide Memorial Centre. Additional area points of interest include Stade Amahoro.

Hotel Features.
Kigali Serena Hotel's restaurant serves breakfast, lunch, and dinner. A poolside bar and a bar/lounge are open for drinks. Room service is available 24 hours a day. The hotel serves a complimentary breakfast. Recreational amenities include an outdoor pool and a fitness facility. Spa amenities include massage/treatment rooms, body treatments, beauty services, and a hair salon. This 5-star property offers secretarial services, limo/town car service, and audio-visual equipment. Wireless Internet access (surcharge) is available in public areas. This Kigali property has event space consisting of banquet facilities and a ballroom. The property offers a roundtrip airport shuttle (surcharge). Additional property amenities include a coffee shop/cafA©, a concierge desk, and multilingual staff. A total renovation of this property was completed in 2010.

147 air-conditioned guestrooms at Kigali Serena Hotel feature minibars and safes. Bathrooms feature shower/tub combinations, double sinks, bathrobes, and complimentary toiletries. Internet access (surcharge) is available. In addition to desks and complimentary weekday newspapers, guestrooms offer phones. Televisions have satellite channels. Rooms also include welcome amenities and hair dryers.

Recreational amenities at the hotel include an outdoor pool and a fitness facility.

Kigali Serena Hotel Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Housekeeping
  • Banquet Facilities
  • Conference Room(s)
  • Medical Assistance Available
  • Multilingual Staff
  • Safe-Deposit Box
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • Bath / Hot Tub
  • Porters
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Desk
  • Direct dial phone
  • Ballroom
  • Audio/Visual Equipment
  • Salon
  • Fitness Facilities
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Body Treatments
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Bathtub/Shower Combination
  • Pool Outdoor
  • Cots
  • Express Check-In/Check-Out

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Kigali Serena Hotel Map
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1 review
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