JW Marriott Hotel New Orleans

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Average rate: $124 - Hotel class: 4 stars
614 Canal Street, New Orleans, LA, USA

JW Marriott Hotel New Orleans Rates and Deals


JW Marriott Hotel New Orleans Reviews

mdfehmel mdfehmel
233 reviews
Great Place to Stay in NOLA Nov 16, 2015
On a recent leisure trip to New Orleans with my wife, we used Marriott points to stay at the J.W. Marriott on Canal St. My first impression was extremely favorable. Not only was the location stellar, but the friendly staff went out of their way to make sure we felt welcome. As to the location, it is located literally across the street from the French Quarter, backs up against the downtown area (advantageous for business travelers), is a short walk from the river and is a short street car ride from the Garden District (the St. Charles Street Car is half a block from the front door of the hotel). Although I did not use the gym while I was there, they do have one and it is quite nice. Plus, for the runners, there are tons of safe places to run in the general vicinity. The room was clean, spacious and had a great view of the French Quarter. For the most part the hotel was quiet, however, whenever you are stumbling distance from Bourbon St. it may be expected that some people may come back to their rooms a tad late and maybe a bit boisterous. Nothing to warrant a complaint however. All in all, I felt that this hotel met my expectations for the J.W. brand and I would most certainly stay there the next time I happen to be in NOLA.
View of the French Quarter from my…
The St. Charles Street Car is easi…
J.W. Marriott Hotel, New Orleans, …
Side street view of the J.W. Marri…
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diaryofadink diaryofa…
6 reviews
Beware Marriott Policy! Apr 18, 2009
We were booked in advance of our arrival in New Orleans to stay at JW Marriott on Canal Street on 2/14 on the night before our cruise. This is a 4star hotel with good recommendations online as I regularly research hotels, restaurants, etc before we leave home.

I had paid and confirmed twice by phoning the front desk during the week to let them know that we would arrive late (approximately midnight). When we arrived at the airport there was a "skeleton crew" working because, we were told, most employees had not shown up to work. We waited a long time for our bags and at 12 a.m. I called the hotel to confirm that we would be leaving the airport shortly. I was very nervous because it was our first trip to New Orleans and we had concerns about our safety there. I was also concerned because it was late at night, we'd been travelling all day, and we just wanted a good nights sleep in a safe section of town at a brand name hotel.

The woman who answered the front desk when I called at midnight said "Actually you won't be staying here tonight. We're overbooked." I thought she must be mistaken. She didn't realize I had already booked a room AND paid for it by credit card weeks before. I replied "Oh, I've confirmed and paid for a room. I'm already booked." She said "No Ma'am, we're overbooked. We have no room for you." I told her "But I confirmed my room already. You gave away my room?" She replied "Ma'am, we're overbooked. There are few rooms left in the city. If you take a cab here we can give you a voucher for another hotel and you can walk there. It's not far from here." Walk in a strange area of New Orleans with luggage after travelling 14 hours? At 1 am? To a hotel I know NOTHING about??? Really? I cancelled and requested a refund. As of 2/26 this refund had not been processed. Priceline intervened and refunded my money in full after a dispute was filed.

It has been 2 months since our trip. Since then, Marriott had the administrative assistant to the general manager of the JW Marriott in New rRleans contact us by phone to explain the policy. We weren't available by phone to discuss the policies due to our busy lives. However, after several emails back and forth, the resolution Marriott has offered us is that they reserve the right, per their policy, to rebook your reservation to another hotel with whom they have a relationship. That is IT!

It doesn't matter if you've paid. It doesn't matter that you called to confirm twice. You could arrive in a city that is new to you and be told at check in that you are being given a voucher and must relocate to a new hotel. No refund. Nothing complimentary. Not even the cab ride over to the new hotel was offered. Remember that we were advised by check in that it was just a short walk at 1 am with our luggage after 14 hours of travel.

Due to this official corporate policy, per the corporate office to my inbox, I would never again recommend Marriott to anyone. While corporate assures me that this is a "rare" occurrence, it seems to me that once is more than we could stomach. If we were just going to take our chances finding any old hotel room when we arrived in town, we certainly wouldn't pre pay and pre schedule a room with them!
bkretzer says:
Must have been Mardi Gras week. Not that that is an excuse. I'll keep that this in mind when I travel to NOLA in two years!
Posted on: Apr 18, 2009
PinkBikini PinkBiki…
14 reviews
Poor Hotel Choice, Poor Customer Service Apr 18, 2009
We were relocated to a new hotel after the hotel had overbooked. Recommended to stay elsewhere as there are better locations available. We were pleased with customer service at a local Bed and Breakfast and would recommend going that route instead.

JW Marriott Hotel New Orleans Overview

Centrally located on Canal Street in the French Quarter, this accommodation in New Orleans is within walking distance of many of the city’s famous attractions. Guests of the JW Marriott Hotel New Orleans can easily access Bourbon Street, Harrah’s Casino, Jackson Square, and the St. Louis Cathedral. Also within easy reach are the Morial Convention Center, the Louisiana Superdome, the Aquarium of the America’s, and the National WWII Museum. Many world-renowned, shopping, dining, and entertainment venues for visitors to choose from, surround the hotel. The JW Marriott Hotel New Orleans is located at 614 Canal Street in the French Quarter.

Featuring 487 guest rooms and 7 suites, the JW Marriott Hotel New Orleans offers guests many amenities, including coffee makers, cable televisions, and Internet access.

The JW Marriott Hotel New Orleans offers many amenities, including an on-site restaurant, serving breakfast, lunch, and dinner, a lobby lounge, a rooftop swimming pool, 24-hour valet service, laundry valet, and a fully equipped fitness center. For the business guest, the hotel offers a full service business center and 19,000 square feet of meeting, conference, and event space. The facility also has a grand ballroom.

JW Marriott Hotel Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Convention Center
  • Housekeeping
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Security Guard
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • CD Player
  • Laundry service
  • Casino
  • Computer
  • Photocopier
  • Desk
  • Direct dial phone
  • Facsimile
  • Ballroom
  • Audio/Visual Equipment
  • Exhibit Space
  • Salon
  • Fitness Facilities
  • Massage
  • Steam Bath
  • Barber/Beauty Shop
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Bathtub/Shower Combination
  • Pool Outdoor
  • Cots
  • Ice Machine
  • Family Room
  • Express Check-In/Check-Out
  • Bedding/Pillow Choices

Check JW Marriott Hotel Rates and Deals

JW Marriott Hotel New Orleans Map
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1 review - $110
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