Hyannis Harbor Hotel
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Hyannis Harbor Hotel Reviews
Doesn't live up to it's own description Apr 25, 2010
We booked a two bedroom bi-level suite at the Hyannis Harbor Hotel for one night to share with another couple on April 24, 2010.
This hotel describes itself as a "Premier" hotel. It definitely didn't live up to that description.
I found two 'Pros' about this hotel. The outside appearance and the location. It is located in a great spot in Hyannis directly across from the Harbor where the ferries leave for Nantucket and Martha's Vineyard as well as whale watches, sailing, fishing trips, etc. There are also some good restaurants and ice cream parlors a short stroll from the hotel. In the summer there are artists that sell their crafts on the harbor walk out of brightly painted mini barns.
When you drive up to the hotel it looks beautiful. The website states that it was completely renovated and it shows...on the outside, that is. The lobby is very charming, although quite small, and you can tell they put a lot of thought and effort into the details from the granite compass, to the two-tone wood flooring, to the original paintings.
We arrived almost two full hours after check-in time and we were told that our room wasn't ready yet. In my opinion, that is not acceptable at a 'premier' hotel. But if it does happen, I would expect the hotel to make it up to the customer in some way...maybe offer late check out? But they didn't.
Anyway, about fifteen minutes later we were told our room was ready. We had to drive to the other side of the hotel to enter near our room. We did not find an elevator, although I can't be sure that there wasn't one, so we carried our belongings up two flights of stairs. The hallways are very narrow and there was what seemed to be an abandoned cleaning cart in the hallway that we could barely squeeze past. Hours later the cart was still there.
We entered our room and the air was very musty and seemed stale, so we immediately opened the sliding doors. The concept of this bi-level suite is great, but the rooms inside were not. The decor was very average like you would see in any Holiday Inn or even Motel 6. Definitely not worthy to be called 'premier' or described as 'renovated'. The sitting room was shown on their website to have a sleeper sofa, coffee table and two arm chairs. There was only a sleeper sofa. No where to put drinks or play cards, etc. Also, the sofa was so hard I almost bounced off when I sat on it. The material was thick and vinyl-like. When we opened the sofa to pull out the bed we found used wrinkled blankets still on it. There was also evidence of a ceiling leak that caused the ceiling paint to run down the wall paper on one wall.
The lighting throughout the suite was not good. Each balcony had two plastic chairs and a very small plastic table which were very weather worn and warped. There were no extra blankets, no washcloths and no bathmats in the suite. These are quite significant oversights on the hotel's part. In regards to cleanliness, the bathtub looked a little grimy like it needed a good scrub and the toilet paper holder was falling off the wall. The room entrance door was very marred and beat up looking. Also, our room faced a big dirt lot used for ferry parking. It was somewhat of an eyesore and I feel the hotel could do some landscaping to brighten up it's property on that side.
Finally, we took a soak in the hot tub and it had unusually frothy water and a very strong chlorine smell. We didn't stay in there long.
Fortunately we received a low-season price and it was reasonable especially since we split the cost with another couple. During high season the price is quite higher and they require at least a three-night stay for the bi-level suite that we were in.
This hotel didn't live up to it's description as being a "Premier" and "totally renovated" hotel. It looks better on the website than it actually is.
2 / 2 TravBuddies found this review helpful/trustworthy
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Hyannis Harbor Hotel Overview
The Hyannis Harbor hotel is located directly on Hyannis Harbor in Cape Cod, overlooking the Hy-Line Nantucket and Martha's Vineyard Ferries. The hotel's harbor location, adjacent ferry service to the islands of Nantucket and Martha's Vineyard with free ferry parking, plus shopping nearby, restaurants, beaches and the JFK Memorial, offers a convenient vacation destination.
Recreational options at this resort include an indoor swimming pool and jacuzzi, outdoor swimming pool and sun deck, free use of the property extensive DVD library, outdoor jacuzzi and kiddie pool, guest laundry, free wireless Internet throughout hotel, business center and gift shop with magazines and sundries. Corporate meetings and functions for up to 150 people. Walking distance to shopping, restaurants and beautiful Hyannis port beaches.
A harbor front two-story building with Traditional Cape Cod shingles and a nautical theme.
All guest rooms and suites are equipped with free wireless Internet, cable TV with DVD player and , in-room CD/MP3 player with I-Pod hookup, gourmet coffee and tea, refrigerator, iron, ironing board and in-room safe. Bath amenities and a hair dryer.
Breakfast, lunch and dinner are served at The Thirsty Tuna Restaurant and Bar, the harbor front pool side restaurant and bar. Other restaurant options are steps from the hotel.
Lobby with two-toned nautical wood flooring, stone fireplace, flat panel televisions and complimentary business center.
1 km to the nearest beach, 1 kms to city centre, 128 kms to the airport (logan, boston), 144 kms to the airport (theodore francis).
Hyannis Harbor Hotel Amenities