Hotel Sangay Spa

Hotel Sangay Spa is said to be the best in town. The location is very good, a bit outside of the center of town but still easily walkable and the waterfall next door is nice with a soothing sound. The baths are also right next door.
That said, the service is disinterested at best (which is strange for Ecuador, with its friendly people), the spa facilities were practically unavailable (we must have asked about eight times, only to be told, "we'll book you later", when 'later' finally arrived, the spa was closed for cleaning, etc, etc, At last we gave up). The rooms are clean enough, but very dark and gloomy, and the hotel was noisy with small children running around screaming.
Would I recommend this hotel to someone else? Not if you would like the services the hotel prides itself on like the spa. Yes for the location.