Hilton Resort & Spa Cebu
Hotel class: 5 stars
Punta Engano Mactan Island, Lapu-Lapu City, Philippines
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Hilton Resort & Spa Cebu Lapu-Lapu City Reviews
Does not live up to 5 star quality, it's just a tourist trap Jul 23, 2008
For a supposedly five star hotel, it did not meet my expectations.
It is about 15 minutes away from Mactan International Airport, yes, but it is at the end of Mactan island, quite isolated location.
You can easily recognize it because of its pink colored building. I really don't know why they choose this color, it looked cheap and I actually couldn't believe it that it was Hilton Hotel until the taxi got into the hotel compound and dropped me off.
Their room was average. The bed and pillows were soft but I had to ask them to change my pillows because of the weird smell (like bad aftershave mixed with dried sweat), I felt like the pillows were already used but when I got the replacement, I realized it must be their laundry soap. As like any 5 star hotel, they charge 5 star prices for internet in the room. They do have two computers with free internet on the reception area but just be ready to access it standing up and just right in front of the reception desk where you can definitely have no privacy.
They placed a very cute stuffed toy of Nemo the fish on the bed which almost made me appreciate them until I looked at the tag which said "you can purchase me for..." Whatta?!? Parents would surely not be happy to see this if they were with their kids.
Their pool is small but it's relatively ok and I can say their landscaping was nice. The restaurant along the beach was also nice.
However, it was very disappointing to see that their restaurant menus were catered to Japanese and Koreans only.
In terms of service, well, the staff were quite polite and always saying hello and trying to have a small chat, but it was an overkill because it was too patronizing and unnatural. It was too obvious and scripted so it looked unsincere.
The hotel grounds was also too small and there's really nothing outside the hotel but empty lots and not so nice views. It's like the hotel popped out in the middle of a big junkyard, it's really sad, athough the view from the side of the sea is better since you see the beach and the fishing boats.
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Hilton Resort & Spa Cebu Overview
The resort is Deluxe class and just open in year 2006. The resort offers full luxurious and comfortable facilities like water sports activities, spa, game room facilities. The resort is well match for all people. (AN Apr09)
Hilton Resort & Spa Cebu Amenities