Grand Hyatt Hotel Santiago

This one, too, was part of a Princess Cruise/Tour so, for the most part, we had little choice. The hotel itself is quite nice with the typical Hyatt cebtral atrium. As happened at the Intercontinental in Buenos Aires, checkin was in a special area and, though it was well into the afternoon, many people's rooms, including ours, were not yet ready. Tempers were short and it was most unpleasant. To make matters worse, the bags were forever coming up and when I inquired I was told if I wanted them anytime soon, I should come and find them. My bags and hundreds of others werespread through several banquet rooms and only a few very tired, very frustrated bellmen were on duty at all! The young man who very graciously helped me locate my bags was as angry at the situation as I was. It's obvious to me this hotel was simply not prepared for the arrival of our group.

As to the room itself, it was absolutely magnificent! It was more ir less terraced with the king bed on the upper level and a sitting area and desk a few steps down. Furniture was very modern and huge large windows presented a magnificent view of the city.

The swimming pool was large with lots of pleasant seating around it and a great waterfall.

We were only a very short walk from Parque Arauco, a large shopping mall that had a wide range of restaurants.

Except for the horrible check-in experience, the place was great.