Flying with Wings Air and Lion Air

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Jakarta, Indonesia

Flying with Wings Air and Lion Air Jakarta Reviews

alexchan alexchan
122 reviews
A hard airline to avoid when booking/planning from outside Indonesia Oct 27, 2011
It is pretty hard to plan and book domestic flights in advance in Indonesia especially to smaller destinations. Many smaller airlines do not have online booking or do not accept foreign credit card (or say they do but the transaction always fails) ... and the larger or better airlines (like Garuda or AirAsia) may not serve smaller cities.

Lion Air seemed to be the only choice for me again since it had online booking while serving both big and small places (in conjunction with turboprop subsidiary Wings). Even though it takes foreign credit cards, my New Zealand one kept rejecting so I had to use my Malaysian one.

1. Check-ins were easy and all flights were more or less on time.

2. Being a budget airline, no food or drinks are included. Wings had no buy-on-board while Lion had an extremely small selection.

3. Wings' ATR turboprop plane was brand new and had extremely comfy seats with good legroom. In contrast Lion's new B737-900ER was nasty. I estimate the pitch to be about 26-27 inches and the seats were badly underpadded.

4. When doing connections, you only pay departure tax (not included in ticket price but colected at the airport) at your point of origin ... not at the point of connection. In our case, we paid IDR11000 at Labuanbajo instead of (or without also paying) IDR40000 at Denpasar-Bali.

5. Even though you are issued boarding passes for your connecting flight (and baggage checked through), you must report to a counter at the connecting airport. This seems unusual ... but this is so that your boarding pass can be stamped (or exchanged for one) with a Transit stamp to qualify for the departure tax exemption a the point of transit.

Indonesia and New Zealand (except Auckland) must be one of the few countries where departure tax isn't collected with the ticket. Ggrrr!
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