Faenol Fawr Country House Hotel

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The Village, Bodelwyddan, United Kingdom

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Faenol Fawr Country House Hotel Bodelwyddan Reviews

Zen Zen
40 reviews
Expensive but beautiful hotel, very bad service Aug 23, 2009
Faenol Fawr Country House Hotel is close to Bodelwyddan and Rhyl in Wales. It is an old country mansion that has been converted into a hotel.

The hotel itself is beautiful with rooms and suites both within the original mansion itself as well as a few outer buildings, e.g. a barn. The pub and restaurant are traditional and the food served is good with good service from waiting staff.

Unfortunately, the same cannot be said for the owner, who offered exceptionally bad service when confronted with a complaint. This (legitimate) complaint referred to the appalling quality of the sofabed in one of the barns. When this was brought to his attention he said we should be grateful to have a room at all and that he had to get rid of other people to secure this for us who had paid more. There was no offer of compentation, no gesture of good will and not even an apology!

As regards the quality of the bed in question, it was far too narrow for two people, sagged very very badly in the middle and had no padding whatsoever over the sofa seating area when pulled out. What this means is that even one person cannot sleep on this bed because the wood digs into your spine very uncomfortable and the lower body is sagging badly. Even the floor would have been a better choice for a bed!

Whilst the normal rooms (not in the barn) are probably perfecctly decent I can certainly not recommend the sofabeds if you value your sleep. And considering the applaing response to a legitimate complaint I would also not really recommend staying here at all. It's supposed to be a 4-star place but the quality of service from the owner was more like in a rather bad hostel!
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