Excellence Hotel Punta Cana

On our first day the electronic door lock failed. It took hours to fix and we could not change for dinner because of the dress code. The front desk was barely apologetic and we had to go up the management chain to even get a proper apology.

We were moved to another room and the toilet would not flush properly we had to flush 8-12 times per use. We let our concerns be known and after two days of complaints the manger Nicolas told us to Wipe& Put The Used Toilet Paper Into the Waste Basket and not Flush It Down The Toilet. We spent our honeymoon either flushing the toilet multiple times or using the toilet in the lobby.

I am not the paranoid type but I am sure that they entered our names in a computer because every time we complained whether it was new person or someone who we saw before they would "check things out" but be really dismissive.

I would never go back to the Excellence. It is not worth $200 per night per person to to try and flush my feces down a toilet

Some other interesting things since it was an adult only there were some swinger types there and we saw at least 2 people having sex in the pool

I got a great deal on this place in September (hurricane season). A great place to get away from the kids and chill with other adults. Great staff. We played silly games, enjoyed volleyball in the pool, and the swim-up bar. The bartenders didn't know what to do when we started doing body shots...LOL. I loved the remote location. You can walk down the beach and no see another person for miles. Various food options. There's something for eveyone to enjoy. My only complaint is the surcharge 6%, if you charge something to your room. Be sure to carry a some cash on you. The gift shop was very expensive, but that's expected at a place like this.