DoubleTree by Hilton Memphis Downtown

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Average rate: $132 - Hotel class: 3 stars
185 Union Avenue, Memphis, TN, USA

DoubleTree by Hilton Memphis Downtown Rates and Deals


DoubleTree by Hilton Memphis Downtown Reviews

ebonystarr ebonysta…
10 reviews
Perfect location, excellent service Jun 15, 2017
I probably would have given this a rating of 3 stars if not for the stellar customer service! I was in town for a travel business conference, but brought my husband along since it was our anniversary weekend. Through the e-check in on the Hilton app, I was able to pre-select my room, which was pretty cool - I chose a corner room on the top floor.

The hotel location is great - just 15 minutes from the airport and 2 blocks from the infamous Beale Street. When we got to the hotel, check in was swift since we had done it online; we only stopped at the front desk to pick up keys and our warm chocolate chip cookies! Seriously, those cookies are EV-ER-Y-THING!

Ok, so after walking through a nicely decorated and furnished lobby, of course we expected our room to be on par with the quality. Well, here is where you could really tell that the hotel is a bit older and in need of a little TLC. Our corner room was spacious (it was actually an ADA room), but upon entering we could smell a little mustiness, like there had been mold or mildew at some point. When we walked further into the room, you could see that there was some water damage in the [really dated popcorn] ceiling in several places. The bathroom was also large, but quite dark and somewhat could see some of the tiles along the base of the wall pulling away, and there was water damage in that ceiling as well. Even though it was clean, it didn't feel or smell that way. The room didn't have a closet, and the way the furniture was arranged was kind of odd. We stayed there the first night because I didn't want to make any waves. However, when I returned from my training session around 3pm the next day, and housekeeping still hadn't come by, that's when I called downstairs to make a complaint. I explained that I am generally very pleased with the rooms and service at DoubleTree hotels, which is why I opted to stay at this property, but that so far I was sorely disappointed with the quality of both. Tambra, the rep I spoke to on the Care Line, was absolutely wonderful. She immediately apologized and asked what she could do to make it right. I simply wanted to change to anther room. Well, let me tell you, she went WAY above and beyond. She not only discounted my first night, but she changed our room within 15 minutes. She personally delivered the new keys to our room, along with some fresh cookies (score!), some champagne glasses (she'd noted it was our anniversary), and a $50 F&B certificate. Even my husband was impressed lol. I don't know if that's what they normally do, but it was thoroughly appreciated!

The onsite restaurant is a TGI Friday's, which was great for us, as we tend to like their food. We ordered room service on our last night and the certificate fully covered both of our meals and drinks.

Overall, if you're looking for a good value in a prime location, then you will be satisfied with this hotel. Make sure you sign up for HiltonHonors so that you can get free wi-fi in the room!
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wynterb wynterb
2 reviews
Good location, okay service Sep 28, 2011
Walking distance to Beale Street. The hotel is clean, decor is nice. There is a restaurant downstairs. My only complaint is the lack of staff. There was only one person working the desk, one vallet driver and no bellmen at check in and out.
ahtibat17 ahtibat17
266 reviews
Great downtown location Dec 06, 2009
We planned our road trip to Memphis to where we'd only be there overnight. We wanted a ecent hotel located downtown so we'd be within walking distance of almost everything we wanted to do. So, we stayed at the DoubleTree Downtown Memphis, located on Union Avenue, across the street from the AutoZone Ballpark and near Peabody Place.

We arrived much earlier than what the check-in time was (3 PM), but our room was ready, so we were able to check-in and begin our tour of Memphis. Upon arrival, we were given fresh baked chocolate chip cookies which were really good. (I didn't expect anything like that, but I'm not used to staying in hotels as nice as this).

We were assigned Room Number 1013, which I commented my dad would not stay in (for #13 -- he's very superstitious). But, it was a very nice room. The three of us all stayed in one to save money. There were two queen size beds, each practically overflowing with pillows. The beds were comfortable, allowing for a good night's sleep.

We ate breakfast in the restaurant adjacent to the hotel/the hotel's restaurant, TGIFriday's. They offered a breakfast buffet (as well as a menu) that was complete with made-to-order omelettes and waffles. The chef creating these was so incredibly nice, showing genuine Southern hospitality, and he made delicious omelettes and waffles.

The hotel had valet parking which we utilized. It was $20 for the 24-hour day. From the hotel's location, we were able to walk to Beale Street, and our chosen restaurants (the Litttle Tea Shop and Charlie Vergos' Rendezvous) as well as the Gibson Guitar Factory.

For our weeknight stay (Wednesday), the rate was $150, but split among three people, made it more affordable.
sylviandavid says:
thanks for this review... it sounds nice.. and having breakfast does cut the price by about $10 a person... Sylvia
Posted on: Dec 06, 2009
Amanda Amanda
83 reviews
Doubletree Hotel Memphis Downtown May 23, 2008
I have just returned from staying the week at the Doubletree Hotel Memphis Downtown. As seems so often to be the case when I review a hotel, I have mixed feelings on this place, so I'm going to break it up into categories -

People - This is where the hotel excelled. All of the employees at this hotel were so kind, sweet and cheerful; it was really impressed me. I have the very best things to say about them, and I think if you stay here, you will be equally delighted with the service you experience.

Decor - The hotel is nice looking, with an unusual decor downstairs (a large facade of the side of a building is built within the lobby.) The rooms are very large and bright, and had nice touches that made it clear you were in Memphis - historical posters of the city framed, unusual free standing lamps with dark red shades (somehow seemed very jazzy) and the huge desk in between the beds was extremely helpful to have.

Services - Free wi-fi throughout the hotel - yay! So many places try to charge you so much for internet connection. Newspaper under the door each morning and both the alarm clock and my requested wake-up calls were consistently reliable all week. Room service (provided by the TGI Friday's in the Lobby) came up hot and the food for room service I thought was a bit better than average. I was impressed when I ordered sweet tea with my meal and they cheerfully surprised me with a whole pitcher of tea in addition to the glass of tea, explaining happily that if I had been downstairs there would have been free refills. I thought that was above and beyond the call of duty.

Bathroom - HUGE. Biggest I've ever seen. A shower that reminded me of the type you'd have in a locker room, and on the other side of the room a full bathtub, also with shower. Impressive. Also, the sink is made up of a dark-wood table and shelves, and seemed more like "real furniture" than you often see. It seemed solid, classy and homey. The water power was weak, so the shower was light and you had to keep the toilet handle down for longer than usual to encourage the light flow of water to do it's job.

Maid Service/Cleanliness - this is where my disappointment lay. When I asked for new towels (by leaving the others on the floor as instructed) they took the old ones but brought no new ones. More serious to me was the fact that the bathtub was not cleaned well (or really at all) and had a very slow drain, and the result meant that if you turned on the water and stepped in, it was slippery from old soap and a bit dangerous, not to mention kind of icky. I ended up having to use the only washcloth in the room to scrub it out myself prior to showering, which just didn't seem like something I should have to do.

Also, one of the pillows was completely ripped open on the side, top to bottom. Seeing as how it was on the edge where the opening of the pillowcase was, there was no way to miss the stuffing pouring out - I left this on the bed each morning to see if they would fix it, but each evening it was still there.

Location - the good and bad aspect of this are mixed together. Close to the Mississippi River, Beale Street, and other downtown features, this also meant that there were an enormous amount of homeless people directly outside the door and as you tried to walk away from the hotel - and the fact that the Greyhound Bus Station is next door doesn't help. It was heart-wrenching. These men had newspaper around their bloody feet. I don't know what the answer is to that - I'm not trying to say we should have our eyes closed to the stark reality to this issue - but it's also just hard to look at so much when there is so little you can do to make a dent on their suffering. Also, with so many requests for money anytime you stepped out the door, combined with the fact that you have to cross over some more abandoned alleys/areas to get to where you are trying to go, as a single woman I didn't feel comfortable walking at night by myself, which left me kind of holed up in the hotel more than I otherwise would have.

Final note - Windows do not open. That's always something that means a great deal to me, even if it's only a partial opening or crack - ANYTHING to get some fresh air - but in this case, out of luck.
Inside the lobby, an unusual facad…
The room - overall it was well lit…
Another view of the room.
Seeing as how I'm basically a "goo…
sylviandavid says:
Thanks for this review... nice pictures... Sylvia
Posted on: Dec 06, 2009

DoubleTree by Hilton Memphis Downtown Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Valet Parking
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Housekeeping
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Security Guard
  • ATM / Cash Machine
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • Modem / Data Port
  • TV
  • Laundry service
  • Shops
  • Excursions
  • Photocopier
  • Desk
  • Direct dial phone
  • Facsimile
  • Ballroom
  • Audio/Visual Equipment
  • Exhibit Space
  • Fitness Facilities
  • Internet Connection (wireless)
  • Shower
  • Bathtub/Shower Combination
  • Pool Outdoor
  • Cots
  • Luggage Storage
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Paid Parking

Check DoubleTree by Hilton Memphis Downtown Rates and Deals

DoubleTree by Hilton Memphis Downtown Map
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photo by: vulindlela