Disney Swan and Dolphin - Reviews - Orlando

We stayed at the Swan Resort on the Disney property. Very lovely landscaping and a beautiful hotel. However, looks are deceiving.

We checked into the hotel (which does NOT have free shuttle service from the airport; an amenity that would be expected for the expensive cost of the hotel).

The first day we relaxed in the outdoor hot tub. It was after hours, but a woman working for the hotel said we were fine to swim as long as we didn’t disturb other guests. The resort pool area was pretty extensive. 3 hot tubs, at least 4 pools (one grotto pool with a waterfall), and a sandy man made beach area. This was nice. We were starting to warm up to the hotel.

Tuesday after we got back to the hotel we tried to spend some time hot tubbing again but got kicked out of the pool area by a very snotty security guard who didn’t care what “that other hotel lady told” us because “she was wrong”. At this point Jon and I were NOT happy with the hotel overall. Jon griped every morning that he couldn’t believe such an expensive resort didn’t serve free continental breakfast and that ALL the amenities were nickel and dime affairs that cost extra. We did get access to the gym and free internet, but only because I was attending a business conference where the sponsor paid for those "extra" amenities for all attendees of the conference. Regular folks who were at the hotel on their own dime had to pay extra for such things.

I DID have an interesting experience Wed morning. I went to the hotel lobby bar café and got a bagel. I go into the class and sit down and pick up my bagel out of the bag the lobby café had given me. As I am putting it in my mouth THIS GIANT COCKROACH IS CRAWLING ACROSS THE BAGEL TOWARD MY FACE. EEEEEEEEEEEEEEEEEEEE! I let out a shout, disturbing the presentation and getting strange looks from my fellow attendees. I was still mad about the treatment from the security guard the day before and now this. I had it! I went to the registration desk and complained to the guy on duty. I brought him the bag with the bagel and the roach inside. He screamed like a girl when he opened it. He apologized and tried to bribe me into being happy with a $50 gift certificate to the hotel gift store. Ok, that helped a little, but I still would never stay at the Dolphin again or recommend the place to anyone.