Cebu Guest House
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Cebu Guest House Reviews
LACK OF PROFESSIONALISM & TERRIBLE CUSTOMER SERVICE Nov 19, 2009
Me and my companion are very disappointed with CEBU GUEST HOUSE’s services.
We came to know about this guest house thru their website. We were lured (with high expectations) to pick this among the other choices of accommodations.
I am always travelling because of the seminars I have to attend to as a Civil Registrar of the Local Government. As a matter of fact, I've been in Cebu for many times already and stayed in various hotels also.
We arrived on November 17, 2009 in the evening. We were quite taken aback because the place was not as appealing as what was shown in their website. But we decided to stay and give it a try.
We wanted to transfer to another room and extend our booking until Friday(November 20, 2009). We informed the Front Desk twice and received a confirmation about it. Imagine our shock when we were informed that they have given the room to another customer!
This is the first time that I have encountered such ill-mannered Staff especially the Owner and/or Front Desk attendant who fought with us during our stay in this guest house. They made a mistake and inevitably the Customer will be mad and instead of apologizing, he was shouting at us! Where in the world you will find a person (in a hotel business) like this? Proper and Good Customer service will consist of apology to the customers and to make amends. But this is not the case with this place. They do not know anything about Customer Service!
Today is the 19th of November and we are on our way now to transfer to another Hotel.
I definitely would not recommend CEBU GUESTHOUSE to anyone because of the hideous and uncomfortable facilities and ambiance. Staying in this place is not worth the money you are paying for.
Perhaps you can bear the facilities but the UNPROFESSIONALISM and lack of knowledge about CUSTOMER SERVICE of the people in this place will drive you away.
There are lots of affordable hotels in Cebu with people who are trained professionally and will treat customers well.
The CEBU GUEST HOUSE hotel is a disgrace to the known hospitality of people in CEBU City!
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Cebu Guest House Overview
Cebu Guest House is located in central Cebu, close to Ayala Center, Magellan's Cross, and Cebu International Convention Center. Nearby points of interest also include Casa Gorordo Museum and Heritage of Cebu Monument.
Cebu Guest House's restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available. The hotel serves Full breakfasts (surcharges apply). Guests can enjoy a complimentary evening social on select days. Complimentary wireless Internet access is available in public areas. This Cebu property has 1000 square feet of event space. For a surcharge, the property offers a shuttle from the hotel to the airport (available on request). Wedding services, tour/ticket assistance, and tour assistance are available. Guest parking is complimentary. Other property amenities at this Beaux Arts property include a coffee shop/cafA©, multilingual staff, and gift shops/newsstands. Extended parking privileges may be offered to guests after check-out (surcharge). The property has designated areas for smoking.
20 air-conditioned guestrooms at Cebu Guest House feature safes and makeup/shaving mirrors. Beds come with premium bedding. These individually furnished and decorated rooms include separate dining areas. Guestrooms share bathrooms. Wireless Internet access is complimentary. Guests may request irons/ironing boards and hair dryers. Housekeeping is available daily. Guestrooms are all non-smoking.
The recreational activities listed below are available either on site or nearby, fees may apply.
Cebu Guest House Amenities