Budget Inn & Suites The Woodlands

My credit card was used without my approval, and the management would not help in correcting it. I was charged 2 different rates on the same date and neither refunded. Not only was the person presenting the card not a female (as was the name on the card), but no second id was shown to match the card or signature. This happened once before and they had a memo stating that this card was not to be used under any circumstances and to be collected if used. It appears that they are going by the account number only and will not do anything about it or their staff. Looks like legal action is required. I have heard from others that similiar things have happened to them without any resolution.