Best western hotel scala

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Average rate: $61 - Hotel class: 3 stars
Schäfergasse 31, Frankfurt am Main, Germany

Best western hotel scala Rates and Deals


Best western hotel scala Frankfurt am Main Reviews

jennjeff1 jennjeff1
143 reviews
Good location, small 40-room hotel in downtown Frankfurt May 29, 2010
Best Western Hotel Scala Frankfurt am Main was not up to the standards we enjoyed previously with the Best Western chain, but the location in downtown Frankfurt between the Hauptwache and the Konstablerwache S-Bahn stops made our stay worthwhile based on convenience.

We booked this hotel using an online service, but then when we checked out the staff said we could not get any Best Western Gold Crown member points because we did not book directly with the hotel, which was not the same as our experience with the Best Western Savoy Hotel in Dusseldorf and contradicted the Best Western staff who said she would put our Gold Crown number into the computer when we checked in so we could get points for our stay. This reduced the value of our stay due to the inconsistency among the staff and across the Best Western chain.

Best Western Hotel Scala Frankfurt am Main is only a 40-room hotel and therefore, only 1 person is on shift in the evenings. This seems not only dangerous from a safety perspective (although Frankfurt is generally a safe city, especially in the downtown business district), but to get an iron and ironing board from the basement means they have to close and lock the building to go to the basement to get these items. Hope there is not a fire while they are away from the front desk...this happens every time the staff takes a break or uses the restroom.

The rooms and lobby was very clean and the beds were comfortable, although they had the "continental divide" between the sides of the double bed, which is typical of most beds in Europe. The shower/tub was tiny and the side-mounting of the shower head half way along the small tub made maneuvering difficult.

The service was average, although the staff was very good with the English, we had to wait a considerable amount of time to check in due to another guest with reservation complications and someone from the street asking for directions before we were serviced. At least the staff was friendly and knowledgeable, but we wanted to move along quicker.

Best Western Hotel Scala Frankfurt am Main also has breakfast/brunch until 11 AM (at least on Sundays) and the rooms have a mini-bar. The rooms were a bit cramped and our room was too close to the elevator which was quite noisy, especially in the morning.

Overall, we liked the location of Best Western Hotel Scala Frankfurt am Main which provided great convenience for our time in Frankfurt. We would probably stay here again while keeping our expectations a little lower than we had planned based on our previous experience with Best Western which can do a great job in other locations.
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Best western hotel scala Overview

The BEST WESTERN Hotel Scala is located in the heart of the city near many of the most popular attractions. This Frankfurt am Main hotel is located within walking distance of the Zeil, also known as the "shopping mile" and within easy reach of a great deal of public transportation. The Frankfurt International Airport is easily available from the BEST WESTERN Hotel Scala as is a great deal of public transportation.

The rooms at the BEST WESTERN Hotel Scala are well-equipped with modern amenities. Each room has cable television service, high speed Internet connectivity via a wireless LAN, a minibar and a telephone. The rooms are also equipped with private bathrooms which have either a tub or a shower. There are ironing boards and irons available on request.

The BEST WESTERN Hotel Scala provides its guests with a breakfast buffet every morning, breakfast is available at an additional cost. The hotel has a 24-hour front desk and a 24-hour coffee and tea service available to guests. There are parking facilities nearby the hotel.

Best western hotel scala Amenities

  • Business Center
  • High-speed Internet
  • Parking
  • Pet Friendly
  • Concierge
  • Tour Desk
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Housekeeping
  • Multilingual Staff
  • Safe-Deposit Box
  • Mini Bar
  • Cable / Satellite TV
  • Wake-up Service
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Excursions
  • Photocopier
  • Desk
  • Direct dial phone
  • Facsimile
  • Massage
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Cots
  • Highchairs
  • Luggage Storage
  • Shoe Shine
  • Paid Parking
  • Bedding/Pillow Choices

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Best western hotel scala Map
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