American Airlines

When I last traveled to Chicago, I flew American Airlines out of Tucson to Chicago. It was such an uncomfortable flight with the over head compartments rattling as if the baggage was getting ready to fall down. The leg room was so restrictive that at the end of a rather short flight I had a knee ache. The first time out, I flew to Las Vegas and the flight pilot was talking over the PA to the passangers as if they were his buddies and the PA sound quality was so bad that most passenger ignored the pilot. There was such bad air each time a passenger went in and out of the lavatories and it seemed the hostesses did not notice nor so anything about it. I have since stopped travelling on American Airlines after accumulation jusy 3710 frequent traveler miles.
I got a bad tast for this particular airline.

I have never flown with AA until last June. It was for a domestic flight MIA-Kansas City, but will stops in the middle. I didn't have any prejudice against AA. I was expecting a good service, since I thought they were a big airline. Everything appeared to be fine but:

-I was thinking they were a big airline, so expected food. But NO! They don't give you food during domestic flights. Also charge for checking bags.
-the flights were delayed. Sometimes because the gate was full, other time due to technical problems, etc. It wouldn't have been a problem if I didn't have to catch an international flight. Result: I missed my flight!
-people at the counter were nice at the regular hours and regular situations, but late in Miami they were sort of rude and not very helpful. I had to argue with them to make them realize I was staying 1 night in Miami, because of their fault. At the end they covered accommodation and meal.
-The crew members weren't very helpful either. They acted as if they were doing a big favor. But I have to say that the person who answered the phone was helpful.
-Well and regarding the planes, they aren't very new or comfortable. But I can't forget about that if the service is good.
-They are members of the oneworld program.

I'm aware they had to shortcut their budgets and can offer what they used to, but at least they can offer a better service...
I have never flown international with them, so I don't know if the service is different there. I have noticed that they offer good prices sometimes, mmm. Personally I don't think I'd ever want to fly with them again, unless it's the last resource, but I have a frequent miles program with other airline that includes them... Nevermind, I don't recommend AA.

I don't really know how, but on the short flight from Washington DC and New York City these guys managed to lose my bags! It must have been within the space of a few hundred metres! I just don't know how it was possible. It was doubly annoying because I had a lot of connecting flights ahead of me! When I told them my bags were missing they didn't really seem to care. Sad to say, I think I will be avoiding AA at all costs, if ever I need to fly around the US again! Sorry!