Adeena on King Apartments Newcastle

We booked 3 months prior at the Adeena on King and were sent confirmations of our booking at the time. My parents also booked there since we were going for a wedding and sharing a car. The day before my parents were to arrive for a 2 night stay they rang and said that they would have to split their nights over 2 different locations. When Mum asked where I was, I was at a different location altogether - in a suburb nowhere near the city centre where I had booked. She was told there was nothing that could be done. They didn't even have the courtesy to tell me that I had been changed. No doubt I would have shown up on the day to get ready for the wedding only to be told my booking was changed with no ability for me to do anything about it. To say I was furious is an understatement - in the 3 months since our booking was made, virtually all other accommodation in Newcastle had been booked out.

I wonder if they operate like this to ensure that all of their accommodation is filled and only tell you at the last minute so you have no options? If it only happened to one of the bookings I could accept that a mistake had been made but we booked a week or so apart so they were completely independent bookings. Be extraodinarily wary when booking with this establishment because booking, even months in advance, does not guarantee you will get what you booked. I never would have booked with them if I knew they would just change our booking to suit their own purposes.